Configure voice settings

Voice settings help control:

• greeting behavior

• conversation timing

• interruption handling

• voicemail behavior

• call experience settings

These settings help create smoother and more natural voice interactions.

Open the Voice settings

To configure voice behavior:

1. Open your AI Agent workspace

2. Go to Voice

Inside this section, you can manage voice conversation settings and operator behavior.

Configure the greeting message

The Voice settings include a greeting or first-message configuration.

This greeting is typically the first thing customers hear when a voice conversation starts.

For better experiences:

• keep greetings short

• use natural wording

• clearly introduce the AI assistant

Configure silence timeout settings

Voice settings also include silence-related behavior settings.

These settings help control how the AI behaves when:

• customers stop responding

• conversations become inactive

• long pauses occur during calls

This helps create more reliable voice workflows.

Configure call duration settings

The Voice settings also include conversation duration controls.

These settings help manage:

• maximum call length

• conversation limits

• long-running voice interactions

This is especially useful for operational control and workflow management.

Configure voicemail behavior

Voice settings may also include voicemail-related behavior.

These settings help define how the AI behaves when:

• calls are unanswered

• voicemail systems respond

• conversations cannot continue normally

Test your voice experience

After updating settings:

1. Run a test interaction from Playground

2. Review conversation timing

3. Verify greeting behavior

4. Test interruptions and silence handling

Testing helps ensure the experience feels natural before deployment.

Keep voice experiences simple

For better voice conversations:

• keep greetings concise

• avoid overly long responses

• use natural conversational wording

• simplify workflows where possible

Shorter and clearer conversations are usually easier for customers to follow.

Next steps

• Enable voice agents

• Choose voice operators

• Supported voice languages