Choose voice operators

Voice operators control:

• voice style

• accent

• tone

• speaking behavior

• supported language experience

Different operators can create different customer experiences depending on your audience and workflow.

Open the Voice settings

To manage voice operators:

1. Open your AI Agent workspace

2. Go to Voice

3. Open the operator selection area

Inside this section, you can browse available voice operators.

Browse available operators

Mando AI provides multiple voice operators with different:

• names

• voice styles

• accents

• language support

Some operators may sound:

• more conversational

• more professional

• more energetic

• more neutral

This helps businesses choose the voice experience that best matches their brand.

Select a voice operator

To choose an operator:

1. Open the operator list

2. Select the operator you want

3. Save your changes if required

The selected operator will be used for supported voice conversations.

Review operator details

Depending on the operator, you may see:

• supported languages

• accent information

• speaking preview

• operator description

This helps compare operators before using them in production workflows.

Use operators for different workflows

Different operators may work better for different use cases.

Examples:

• support workflows may prefer calmer voices

• sales workflows may prefer more energetic voices

• multilingual workflows may require localized accents

Testing different operators helps improve the customer experience.

Test the voice experience

After selecting an operator:

1. Start a test interaction if available

2. Listen to pronunciation and tone

3. Verify language clarity

4. Adjust operators if needed

Testing helps ensure the voice experience feels natural for customers.

Update operators later

Voice operators can be changed later at any time.

Many teams test multiple operators before deciding which one works best for their workflow.

Best practices for voice operators

For better voice experiences:

• use clear and natural-sounding operators

• test pronunciation carefully

• keep responses concise

• match the operator tone to your workflow

Simple and easy-to-understand voice experiences usually perform best.

Next steps

• Enable voice agents

• Configure AI settings

• Enable Human Handoff