Enable voice agents

Voice Agents help businesses create more natural conversational experiences across phone and voice-based workflows.

This is useful for:

• customer support

• call automation

• lead qualification

• appointment workflows

• multilingual support

Open the Voice settings

To configure Voice Agents:

1. Open your AI Agent workspace

2. Go to Voice

Inside this section, you can configure voice behavior and operator settings.

Enable Voice Agents

To activate voice conversations:

1. Enable the Voice Agent toggle

2. Save your changes if required

Once enabled, your AI Agent can start handling supported voice interactions.

Configure voice behavior

Inside the Voice settings, you can configure:

• voice operator

• language

• speaking style

• response behavior

These settings affect how the AI sounds during voice conversations.

Choose a voice operator

Mando AI supports multiple voice operators with different:

• accents

• tones

• speaking styles

• languages

This helps businesses match the voice experience with their audience and brand.

Test the voice experience

After enabling Voice Agents:

1. Start a test interaction if available

2. Review voice quality

3. Verify pronunciation and language behavior

4. Adjust settings if needed

Testing helps ensure the voice experience feels natural for customers.

Use Voice Agents for multilingual support

Voice Agents can help businesses support:

• multiple languages

• regional accents

• localized customer experiences

This is especially useful for businesses serving customers across different regions.

Improve voice conversations over time

Many teams refine voice experiences by:

• testing real customer scenarios

• adjusting operators

• improving AI instructions

• simplifying conversation flows

Short and clear conversational flows usually perform best for voice interactions.

Best practices for Voice Agents

For better voice experiences:

• keep responses concise

• avoid overly long answers

• use natural conversational wording

• test pronunciation regularly

Voice workflows usually work best when conversations feel simple and direct.

Next steps

• Choose voice operators

• Supported voice languages

• Enable Human Handoff