The AI Assistant is one of Mando’s five Workspace apps, enabling the creation of a conversational AI chatbot for various use cases. This RAG system offers quick deployment, with many use cases such as granting employees instant access to documents and knowledge, or allowing monetization through an interactive chatbot.
AI Chat Summaries
Automatically generates summaries of customer conversations. Includes key details like tone analysis and frustration scores to help support teams understand interactions at a glance.
AI Editor (Help Centre & Newsroom)
An easy-to-use tool for generating high-quality articles, FAQs, and AI-generated images.
Analytics
Each of Mando’s apps comes with its analytics dashboard. It provides detailed insights on various data relevant to each app.
Articles
Mando supports different types of articles that serve specific purposes and audiences. They can be integrated directly with AI Chatbots like the Customer Service Agent and AI Assistant or used externally in public-facing platforms.
Types of Articles:
Public Articles: Create public content in your Help Centre and Newsroom, and seamlessly sync it with your preferred AI agents. These articles are publicly accessible, often providing support documentation, FAQs, and product updates for external audiences.
Internal Articles: Create private knowledge articles and sync them with any or all of your AI applications.
Article Reactions
At the bottom of each Help Center article, users can leave one of three reactions to indicate if the content was helpful, if enabled. These reactions help assess content performance.Collection
A Collection is a group of articles displayed on your public Help. Collections help organise content by topic or category, making it easier for users to browse and find what they need.
Content from Conversations (Coming Soon)
A feature that uses AI-generated snippets to bridge content gaps. As your customers engage in conversations, Mando will identify common questions or missing information and suggest snippets or articles to fill those knowledge gaps automatically. This ensures your knowledge base stays current and responsive to customer needs.
Custom Domain
Hosts your Help Centre, AI Assistants and Newsroom on your own domain. Maintains consistent branding and delivers a seamless user experience.
AI Customer Service
An All in one AI-powered app that provides instant customer support, escalate complex queries to human agents, and is deployable on multiple channels.
Help Centre
A self-service support platform powered by AI. Includes an AI Editor, Advanced AI Search, analytics, and feedback tools to help users find answers quickly and reduce the need for live support.
Human Escalation
Allows the AI to hand over conversations to human agents when complex issues arise. Sends email alerts if no agents are immediately available.
Inbox
In Mando, the Inbox is where conversations with customers are managed by your team.
• Team members with the right permissions can assign conversations to themselves or other teammates, making collaboration easier.
• The Team Inbox lives in the Conversations section of the app.
• It helps teams track, organise, and respond to all customer interactions in one place; whether they come from chat, email, or other channels.
This centralised workflow improves efficiency, ensuring no conversation is missed and everyone stays aligned.
Lead Capture & CRM Sync
Collects user data from AI chats and syncs it directly to your CRM. Helps businesses manage leads more effectively and personalise future interactions.
LLM Selection
Mando gives businesses the option to choose their AI language model provider (e.g., OpenAI, Google Gemini, Anthropic). Offers flexibility in AI capabilities and costs.
Multilingual Support
Enables Mando to support multiple languages for a global, inclusive customer experience.
Newsroom
Streamline your company's announcements and updates effortlessly with GPT-powered CMS & tools
Page
A Page is any document within your knowledge base. This includes internal articles, external articles, crawled pages, synced documents, or snippets.
Each page can contain up to 5,000 words.
If your content exceeds this limit, it is counted as multiple pages. For example, a 6,000-word document will be counted as two pages.
Pageviews
Pageviews represent the number of times your content is viewed in your Help Centre and Newsroom.
Prompt & Style Customisation
Customises the tone, style, and personality of your AI’s interactions. Ensures the AI reflects your brand’s voice and communication standards.
Quick Prompts
Predefined buttons that guide users to ask the right questions or explore key features quickly. Improves the user experience by providing clear navigation.
Remove Branding
Removes Mando logos and references from your deployed apps, providing a white-labelled, brand-consistent experience.