Apps
Mando.CX is an AI platform that enhances customer engagement and operational efficiency for small and medium businesses.
1. AI Customer Service
Mando's AI Customer Service enables businesses to create a GPT-powered AI agent capable of handling queries, escalating complex issues, and transforming conversations into actionable leads.
Features
LLM Selection
Mando gives businesses the option to choose their AI language model provider (e.g., OpenAI, Google Gemini, Anthropic). Offers flexibility in AI capabilities and costs.Human Hands-off: Seamlessly escalate issues to human agents with live chat support and email alerts.
AI Chat Summaries: Generate chat summaries, analyse tone, and evaluate frustration scores for data-driven insights.
Team Collaboration: Assign tasks, share context, and streamline workflows for enhanced teamwork.
Co-Pilot AI Agent: Provide context-aware responses, refining communication dynamically.
Lead Capture + CRM Sync: Collect user information and integrate seamlessly with CRM systems using webhooks.
Quick Prompts
Predefined buttons that guide users to ask the right questions or explore key features quickly. Improves the user experience by providing clear navigation.Multilingual Support
Enables Mando to support multiple languages for a global, inclusive customer experience.Launch in 2 Minutes
Train: Crawl your website, upload files, or sync with your data sources to train the AI.
Customise: Define tone, persona, and branding elements to align with your company’s identity.
Integrate: Deploy effortlessly on your website, app, or preferred channels.
Upcoming features:
Omni-Channel Inbox
Ticketing systems
2. Help Centre
An all-in-one solution for content creation, knowledge management, and user assistance, powered by GPT and advanced AI tools.
Features
GPT-Powered Editor: Effortlessly generate articles and visuals.
Article Reactions: Enable users to interact with content through reactions.
AI Search: Provide fast and precise results with advanced AI-powered search.
No-Code Customisations: Tailor styling without coding expertise.
Comprehensive Formatting: Use rich text, tables, and multimedia for professional presentation.
Mando Integration: Connect seamlessly with other Mando tools like Customer Service Agent.
Article Reporting: Track performance metrics and refine your content strategy.
Upcoming Features: Smart suggestions and multi-language support.
3. Newsroom
Simplify the process of creating and managing announcements, press releases, and company updates with Mando’s Newsroom.
Features
GPT-Powered Editor: Quickly create polished articles and visuals.
AI Assistant: Streamline workflows and assist teams in generating ideas.
AI Search: Find content instantly with smart search capabilities.
Comprehensive Formatting: Build professional content with tables and rich media.
Analytics & Reporting: Monitor performance and user engagement.
Upcoming Features: Web notifications, newsletters, and multi-language support.
Mando Assistants
Mando Assistant is a built-in AI assistant inside your Mando dashboard, designed to help teams work faster and stay focused. It brings your company’s knowledge, connected tools, and the web into one place, so you can move from question to action without jumping between apps.
Teams use Mando Assistant to:
Find answers across documents, files, emails, and connected tools
Draft, reply to, and summarise emails, reports, and conversations
Rewrite and polish content in their own tone and style
Analyse spreadsheets and decks using plain English
Explore ideas, spot trends, and extract key insights
Take actions in integrated tools once permissions are granted
It works out of the box, uses only the data and tools you connect, and respects existing permissions. Mando Assistant is built for everyday use by anyone in the company, from founders to operators, without requiring technical setup or training.