In most cases, AI response issues are caused by:
missing content
outdated information
unclear instructions
low-quality training data
Improving your content and configuration usually improves AI performance significantly.
Check your connected content
Your AI Agent can only answer using the content available to it.
Start by reviewing:
connected websites
uploaded files
snippets
internal articles
ecommerce integrations
If important information is missing, the AI may generate incomplete or incorrect answers.
Verify website syncing
If your AI Agent uses website content:
Open Content Library
Go to the Sources tab
Review your connected website
Check the sync status and indexed pages
Make sure:
the correct pages were indexed
important pages were not excluded
the website synced successfully
Improve your content quality
AI performance depends heavily on content quality.
For better answers:
use clear headings
avoid duplicate information
keep policies updated
organize documentation properly
remove outdated content
Well-structured content usually produces more accurate AI responses.
Review your AI instructions
Incorrect behavior can also happen when instructions are unclear or conflicting.
Review your AI instructions and make sure they:
clearly define the AI role
explain the desired tone
avoid contradictory rules
include important business context
Simple and direct instructions usually work best.
Test realistic customer questions
Use the Playground to test common customer scenarios.
Examples:
shipping questions
refund requests
onboarding issues
product recommendations
troubleshooting questions
Testing helps identify:
weak answers
missing content
unclear instructions
Re-sync outdated content
If your website or documents changed recently:
Re-sync the source
Wait for indexing to complete
Test the AI again
Outdated synced content may cause outdated AI responses.
Check excluded URLs
If your website content is missing, review your exclusion rules.
Inside website settings:
check URL globs to exclude
verify important pages are not blocked
re-sync the website if needed
Incorrect exclusions may prevent the AI from learning key information.
Common signs your setup needs improvement
Your setup may need adjustments if the AI:
gives vague answers
repeats itself
misses important details
provides outdated information
sounds inconsistent
Most issues can be improved with better content and clearer instructions.
PRO TIP:
The fastest way to improve AI quality is usually improving your knowledge sources - not writing longer prompts.