After training your AI Agent, you can deploy it using the Web Widget and supported messaging channels like WhatsApp and Messenger.

This allows customers to interact with your AI Agent directly from your website and communication platforms.

Open the Test & Deploy section

To deploy your AI Agent:

Open your AI Agent workspace
Go to the Playground
Open the Test & Deploy step

Inside this section, you can:

install the Web Widget
connect messaging channels
test conversations
review deployment settings

Install the Web Widget

The Web Widget allows visitors to chat with your AI Agent directly from your website.

To install it:

Stay on the Website Visitor tab
Copy the installation script
Paste the script before the closing </body> tag on your website
Publish your website changes

Mando AI also supports installation using Google Tag Manager.

Connect messaging channels

Mando AI supports multiple communication channels, including:

WhatsApp
Messenger
Instagram

To connect a channel:

Click Connect beside the channel
Complete the authentication flow
Return to Mando AI after the connection is completed

Connected channels can later be managed from Settings → Integrations.

Test your AI experience

Before going live, test how your AI Agent responds to conversations.

Use the preview panel inside the Playground to:

ask questions
review AI answers
verify content accuracy
test the customer experience

This helps improve your AI responses before customers begin interacting with it.

Customize the experience later

After deployment, you can continue customizing:

widget colors
welcome messages
launcher position
branding
AI behavior

Deployment settings can be updated later without reinstalling the widget.

PRO TIP:
Test your AI Agent using real customer questions before deploying publicly. This helps identify missing content and improve answer quality early.

Next steps

","After training your AI Agent, you can deploy it using the Web Widget and supported messaging channels like WhatsApp and Messenger.\n\nThis allows customers to interact with your AI Agent directly from your website and communication platforms.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/test-and-deploy-UjNDhDef5pMjnx0231WocCc0iN7C5R.png)## Open the Test & Deploy section\n\nTo deploy your AI Agent:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Test & Deploy** step\n\nInside this section, you can:\n\n- install the Web Widget\n\n- connect messaging channels\n\n- test conversations\n\n- review deployment settings\n\n## Install the Web Widget\n\nThe Web Widget allows visitors to chat with your AI Agent directly from your website.\n\nTo install it:\n\n1. Stay on the **Website Visitor** tab\n\n2. Copy the installation script\n\n3. Paste the script before the closing `` tag on your website\n\n4. Publish your website changes\n\nMando AI also supports installation using Google Tag Manager.\n\n## Connect messaging channels\n\nMando AI supports multiple communication channels, including:\n\n- WhatsApp\n\n- Messenger\n\n- Instagram\n\nTo connect a channel:\n\n1. Click **Connect** beside the channel\n\n2. Complete the authentication flow\n\n3. Return to Mando AI after the connection is completed\n\nConnected channels can later be managed from **Settings → Integrations**.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-KgV3wrQymNO31WFcgI4CQ7W6sP57mm.png)## Test your AI experience\n\nBefore going live, test how your AI Agent responds to conversations.\n\nUse the preview panel inside the Playground to:\n\n- ask questions\n\n- review AI answers\n\n- verify content accuracy\n\n- test the customer experience\n\nThis helps improve your AI responses before customers begin interacting with it.\n\n## Customize the experience later\n\nAfter deployment, you can continue customizing:\n\n- widget colors\n\n- welcome messages\n\n- launcher position\n\n- branding\n\n- AI behavior\n\nDeployment settings can be updated later without reinstalling the widget.\n\n

PRO TIP:
Test your AI Agent using real customer questions before deploying publicly. This helps identify missing content and improve answer quality early.

\n\n\n## Next steps\n\n- [Connect the Web Widget](https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget)\n\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n\n- [Connect a website](https://help.mando.cx/articles/7lo3zubeudv9-customize-the-web-widget)",{"_46":239,"_240":241},"doc","content",[242,250,255,263,272,277,318,323,355,361,366,371,415,420,426,431,455,460,490,501,505,511,516,521,552,557,563,568,606,611,628,634,676],{"_46":243,"_244":245,"_240":247},"paragraph","attrs",{"_246":-5},"textAlign",[248],{"_140":249,"_46":140},"After training your AI Agent, you can deploy it using the Web Widget and supported messaging channels like WhatsApp and Messenger.",{"_46":243,"_244":251,"_240":252},{"_246":-5},[253],{"_140":254,"_46":140},"This allows customers to interact with your AI Agent directly from your website and communication 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",{"_140":300,"_46":140,"_301":302},"Playground","marks",[303],{"_46":304},"bold",{"_46":285,"_240":306},[307],{"_46":243,"_244":308,"_240":309},{"_246":-5},[310,312,316],{"_140":311,"_46":140},"Open the ",{"_140":313,"_46":140,"_301":314},"Test & Deploy",[315],{"_46":304},{"_140":317,"_46":140}," step",{"_46":243,"_244":319,"_240":320},{"_246":-5},[321],{"_140":322,"_46":140},"Inside this section, you can:",{"_46":324,"_244":325,"_240":326},"bulletList",{"_282":61},[327,334,341,348],{"_46":285,"_240":328},[329],{"_46":243,"_244":330,"_240":331},{"_246":-5},[332],{"_140":333,"_46":140},"install the Web Widget",{"_46":285,"_240":335},[336],{"_46":243,"_244":337,"_240":338},{"_246":-5},[339],{"_140":340,"_46":140},"connect messaging channels",{"_46":285,"_240":342},[343],{"_46":243,"_244":344,"_240":345},{"_246":-5},[346],{"_140":347,"_46":140},"test conversations",{"_46":285,"_240":349},[350],{"_46":243,"_244":351,"_240":352},{"_246":-5},[353],{"_140":354,"_46":140},"review deployment settings",{"_46":264,"_244":356,"_240":358},{"_24":357,"_267":268,"_246":-5},"90e9fe06-de30-45c7-80db-3b4c121d81fb",[359],{"_140":360,"_46":140},"Install the Web Widget",{"_46":243,"_244":362,"_240":363},{"_246":-5},[364],{"_140":365,"_46":140},"The Web Widget allows visitors to chat with your AI Agent directly from your website.",{"_46":243,"_244":367,"_240":368},{"_246":-5},[369],{"_140":370,"_46":140},"To install it:",{"_46":278,"_244":372,"_240":373},{"_46":-5,"_280":281,"_282":61},[374,387,394,408],{"_46":285,"_240":375},[376],{"_46":243,"_244":377,"_240":378},{"_246":-5},[379,381,385],{"_140":380,"_46":140},"Stay on the ",{"_140":382,"_46":140,"_301":383},"Website Visitor",[384],{"_46":304},{"_140":386,"_46":140}," tab",{"_46":285,"_240":388},[389],{"_46":243,"_244":390,"_240":391},{"_246":-5},[392],{"_140":393,"_46":140},"Copy the installation script",{"_46":285,"_240":395},[396],{"_46":243,"_244":397,"_240":398},{"_246":-5},[399,401,406],{"_140":400,"_46":140},"Paste the script before the closing ",{"_140":402,"_46":140,"_301":403},"",[404],{"_46":405},"code",{"_140":407,"_46":140}," tag on your website",{"_46":285,"_240":409},[410],{"_46":243,"_244":411,"_240":412},{"_246":-5},[413],{"_140":414,"_46":140},"Publish your website changes",{"_46":243,"_244":416,"_240":417},{"_246":-5},[418],{"_140":419,"_46":140},"Mando AI also supports installation using Google Tag Manager.",{"_46":264,"_244":421,"_240":423},{"_24":422,"_267":268,"_246":-5},"d4abc1a9-c5a2-4fcd-bd63-745dd7946d61",[424],{"_140":425,"_46":140},"Connect messaging channels",{"_46":243,"_244":427,"_240":428},{"_246":-5},[429],{"_140":430,"_46":140},"Mando AI supports multiple communication channels, including:",{"_46":324,"_244":432,"_240":433},{"_282":61},[434,441,448],{"_46":285,"_240":435},[436],{"_46":243,"_244":437,"_240":438},{"_246":-5},[439],{"_140":440,"_46":140},"WhatsApp",{"_46":285,"_240":442},[443],{"_46":243,"_244":444,"_240":445},{"_246":-5},[446],{"_140":447,"_46":140},"Messenger",{"_46":285,"_240":449},[450],{"_46":243,"_244":451,"_240":452},{"_246":-5},[453],{"_140":454,"_46":140},"Instagram",{"_46":243,"_244":456,"_240":457},{"_246":-5},[458],{"_140":459,"_46":140},"To connect a channel:",{"_46":278,"_244":461,"_240":462},{"_46":-5,"_280":281,"_282":61},[463,476,483],{"_46":285,"_240":464},[465],{"_46":243,"_244":466,"_240":467},{"_246":-5},[468,470,474],{"_140":469,"_46":140},"Click ",{"_140":471,"_46":140,"_301":472},"Connect",[473],{"_46":304},{"_140":475,"_46":140}," beside the channel",{"_46":285,"_240":477},[478],{"_46":243,"_244":479,"_240":480},{"_246":-5},[481],{"_140":482,"_46":140},"Complete the authentication flow",{"_46":285,"_240":484},[485],{"_46":243,"_244":486,"_240":487},{"_246":-5},[488],{"_140":489,"_46":140},"Return to Mando AI after the connection is completed",{"_46":243,"_244":491,"_240":492},{"_246":-5},[493,495,499],{"_140":494,"_46":140},"Connected channels can later be managed from ",{"_140":496,"_46":140,"_301":497},"Settings → Integrations",[498],{"_46":304},{"_140":500,"_46":140},".",{"_46":256,"_244":502},{"_258":-5,"_259":503,"_48":-5,"_261":504},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-KgV3wrQymNO31WFcgI4CQ7W6sP57mm.png","ast_01krc9x23bf20v28rd56fd2xwq",{"_46":264,"_244":506,"_240":508},{"_24":507,"_267":268,"_246":-5},"058d0ec0-1d00-4249-a08a-80c17c7df413",[509],{"_140":510,"_46":140},"Test your AI experience",{"_46":243,"_244":512,"_240":513},{"_246":-5},[514],{"_140":515,"_46":140},"Before going live, test how your AI Agent responds to conversations.",{"_46":243,"_244":517,"_240":518},{"_246":-5},[519],{"_140":520,"_46":140},"Use the preview panel inside the Playground to:",{"_46":324,"_244":522,"_240":523},{"_282":61},[524,531,538,545],{"_46":285,"_240":525},[526],{"_46":243,"_244":527,"_240":528},{"_246":-5},[529],{"_140":530,"_46":140},"ask questions",{"_46":285,"_240":532},[533],{"_46":243,"_244":534,"_240":535},{"_246":-5},[536],{"_140":537,"_46":140},"review AI answers",{"_46":285,"_240":539},[540],{"_46":243,"_244":541,"_240":542},{"_246":-5},[543],{"_140":544,"_46":140},"verify content accuracy",{"_46":285,"_240":546},[547],{"_46":243,"_244":548,"_240":549},{"_246":-5},[550],{"_140":551,"_46":140},"test the customer experience",{"_46":243,"_244":553,"_240":554},{"_246":-5},[555],{"_140":556,"_46":140},"This helps improve your AI responses before customers begin interacting with it.",{"_46":264,"_244":558,"_240":560},{"_24":559,"_267":268,"_246":-5},"5a2935e0-94fb-4b74-a1c6-57a4197ad647",[561],{"_140":562,"_46":140},"Customize the experience later",{"_46":243,"_244":564,"_240":565},{"_246":-5},[566],{"_140":567,"_46":140},"After deployment, you can continue customizing:",{"_46":324,"_244":569,"_240":570},{"_282":61},[571,578,585,592,599],{"_46":285,"_240":572},[573],{"_46":243,"_244":574,"_240":575},{"_246":-5},[576],{"_140":577,"_46":140},"widget colors",{"_46":285,"_240":579},[580],{"_46":243,"_244":581,"_240":582},{"_246":-5},[583],{"_140":584,"_46":140},"welcome messages",{"_46":285,"_240":586},[587],{"_46":243,"_244":588,"_240":589},{"_246":-5},[590],{"_140":591,"_46":140},"launcher position",{"_46":285,"_240":593},[594],{"_46":243,"_244":595,"_240":596},{"_246":-5},[597],{"_140":598,"_46":140},"branding",{"_46":285,"_240":600},[601],{"_46":243,"_244":602,"_240":603},{"_246":-5},[604],{"_140":605,"_46":140},"AI behavior",{"_46":243,"_244":607,"_240":608},{"_246":-5},[609],{"_140":610,"_46":140},"Deployment settings can be updated later without reinstalling the widget.",{"_46":612,"_240":613},"blockquoteFigure",[614,626],{"_46":615,"_240":616},"quote",[617],{"_46":243,"_244":618,"_240":619},{"_246":-5},[620,622,624],{"_140":621,"_46":140},"PRO TIP:",{"_46":623},"hardBreak",{"_140":625,"_46":140},"Test your AI Agent using real customer questions before deploying publicly. This helps identify missing content and improve answer quality early.",{"_46":627},"quoteCaption",{"_46":264,"_244":629,"_240":631},{"_24":630,"_267":268,"_246":-5},"e6cde0c2-5cf3-439b-af1c-71d6329bdde6",[632],{"_140":633,"_46":140},"Next steps",{"_46":324,"_244":635,"_240":636},{"_282":61},[637,654,665],{"_46":285,"_240":638},[639],{"_46":243,"_244":640,"_240":641},{"_246":-5},[642],{"_140":643,"_46":140,"_301":644},"Connect the Web Widget",[645],{"_46":68,"_244":646},{"_647":648,"_649":650,"_651":-5,"_652":653},"rel","noopener noreferrer nofollow","href","https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget","class","target","_blank",{"_46":285,"_240":655},[656],{"_46":243,"_244":657,"_240":658},{"_246":-5},[659],{"_140":660,"_46":140,"_301":661},"Connect WhatsApp",[662],{"_46":68,"_244":663},{"_647":648,"_649":664,"_651":-5,"_652":653},"https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app",{"_46":285,"_240":666},[667],{"_46":243,"_244":668,"_240":669},{"_246":-5},[670],{"_140":671,"_46":140,"_301":672},"Connect a website",[673],{"_46":68,"_244":674},{"_647":648,"_649":675,"_651":-5,"_652":653},"https://help.mando.cx/articles/7lo3zubeudv9-customize-the-web-widget",{"_46":243,"_244":677},{"_246":-5},{},[],["D",1778738806718],"trained","08dc08a1220946fdaa1a038db1f20507526e982d3b050f9829b87335306315c2",{"_24":684,"_26":685,"_28":686,"_30":31,"_5":32,"_33":25,"_34":687,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":688,"_42":43,"_44":43,"_45":43,"_46":233,"_48":689,"_50":55,"_52":690,"_54":691,"_56":692,"_57":693,"_58":1130,"_60":61,"_62":61,"_63":-5,"_64":1131,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":1132,"_72":681,"_74":1133,"_75":-5},"cnt_01krjey309fqcrgt6xbnf6p8kk",["D",1778736106507],["D",1778738780409],"d9ltwfp3c47d",["D",1778736120631],"Connect your first content source","Learn how to connect your first content source and train your AI Agent using your business content.","

Content sources help your AI Agent generate accurate answers using information from your website, ecommerce store, uploaded files, and internal knowledge.

Mando AI supports multiple content sources, including websites, Shopify, Salla, uploaded files, snippets, and internal articles.

Open the Train section

To start training your AI Agent:

Open your AI Agent workspace
Go to the Playground
Open the Train step

Inside the Train section, you can manage all content connected to your AI Agent.

Choose a content source

Mando AI allows you to train your AI using different types of content.

Available content sources include:

Connect Website
Upload Files
Create Internal Document
Shopify
Salla

Choose the source that best matches where your business information already exists.

For example:

Ecommerce stores can connect Shopify or Salla
SaaS companies can connect documentation websites
Support teams can upload guides and internal files

Connect a website

To connect your website:

Click Connect Website
Enter your website URL or sitemap URL
Choose which apps can access the content
Click Sync

Mando AI will begin crawling and indexing your website automatically.

Upload files

You can also upload files directly to train your AI Agent.

Supported formats include:

PDF
DOCX
TXT
XLSX
PPTX

To upload files:

Click Upload Files
Drag and drop your files or click Browse files
Select which apps can access the content
Click Upload

Create internal knowledge

If you want to write content directly inside Mando AI:

Click Create Internal Document
Add your content using the editor
Share it with your AI Agent
Save the document

Internal documents are useful for:

FAQs
support workflows
onboarding content
product information

PRO TIP:
Start by connecting your website or help documentation first. This usually gives your AI Agent the biggest improvement in answer quality.

Next steps

","Content sources help your AI Agent generate accurate answers using information from your website, ecommerce store, uploaded files, and internal knowledge.\n\nMando AI supports multiple content sources, including websites, Shopify, Salla, uploaded files, snippets, and internal articles.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/1-0kKClaz9BKkm1hhQfydWrPenUChUKC.png)## Open the Train section\n\nTo start training your AI Agent:\n\n1. Open your AI Agent workspace\n2. Go to the **Playground**\n3. Open the **Train** step\n\nInside the Train section, you can manage all content connected to your AI Agent.\n\n## Choose a content source\n\nMando AI allows you to train your AI using different types of content.\n\nAvailable content sources include:\n\n- Connect Website\n- Upload Files\n- Create Internal Document\n- Shopify\n- Salla\n\nChoose the source that best matches where your business information already exists.\n\nFor example:\n\n- Ecommerce stores can connect Shopify or Salla\n- SaaS companies can connect documentation websites\n- Support teams can upload guides and internal files\n\n## Connect a website\n\nTo connect your website:\n\n1. Click **Connect Website**\n2. Enter your website URL or sitemap URL\n3. Choose which apps can access the content\n4. Click **Sync**\n\nMando AI will begin crawling and indexing your website automatically.\n\n## Upload files\n\nYou can also upload files directly to train your AI Agent.\n\nSupported formats include:\n\n- PDF\n- DOCX\n- TXT\n- XLSX\n- PPTX\n\nTo upload files:\n\n1. Click **Upload Files**\n2. Drag and drop your files or click **Browse files**\n3. Select which apps can access the content\n4. Click **Upload**\n\n## Create internal knowledge\n\nIf you want to write content directly inside Mando AI:\n\n1. Click **Create Internal Document**\n2. Add your content using the editor\n3. Share it with your AI Agent\n4. Save the document\n\nInternal documents are useful for:\n\n- FAQs\n- support workflows\n- onboarding content\n- product information\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-55-03-pm-wOpASurAqF24V8d4kDSs8LPWeGNAoU.png)

PRO TIP:
Start by connecting your website or help documentation first. This usually gives your AI Agent the biggest improvement in answer quality.

\n\n\n## Next steps\n\n- [Connect a website](https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website)\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)",{"_46":239,"_240":694},[695,700,705,709,715,720,749,754,760,765,770,808,813,818,842,847,852,888,893,899,904,909,947,952,992,998,1003,1036,1041,1072,1076,1088,1093,1128],{"_46":243,"_244":696,"_240":697},{"_246":-5},[698],{"_140":699,"_46":140},"Content sources help your AI Agent generate accurate answers using information from your website, ecommerce store, uploaded files, and internal knowledge.",{"_46":243,"_244":701,"_240":702},{"_246":-5},[703],{"_140":704,"_46":140},"Mando AI supports multiple content sources, including websites, Shopify, Salla, uploaded files, snippets, and internal 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This usually gives your AI Agent the biggest improvement in answer quality.",{"_46":627},{"_46":264,"_244":1089,"_240":1091},{"_24":1090,"_267":268,"_246":-5},"6fc6480b-a7a2-4f37-9301-956c289847b0",[1092],{"_140":633,"_46":140},{"_46":324,"_244":1094,"_240":1095},{"_282":19},[1096,1106,1117],{"_46":285,"_240":1097},[1098],{"_46":243,"_244":1099,"_240":1100},{"_246":-5},[1101],{"_140":671,"_46":140,"_301":1102},[1103],{"_46":68,"_244":1104},{"_647":648,"_649":1105,"_651":-5,"_652":653},"https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website",{"_46":285,"_240":1107},[1108],{"_46":243,"_244":1109,"_240":1110},{"_246":-5},[1111],{"_140":1112,"_46":140,"_301":1113},"Upload files to Mando AI",[1114],{"_46":68,"_244":1115},{"_647":648,"_649":1116,"_651":-5,"_652":653},"https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai",{"_46":285,"_240":1118},[1119],{"_46":243,"_244":1120,"_240":1121},{"_246":-5},[1122],{"_140":1123,"_46":140,"_301":1124},"Create an internal article",[1125],{"_46":68,"_244":1126},{"_647":648,"_649":1127,"_651":-5,"_652":653},"https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article",{"_46":243,"_244":1129},{"_246":-5},{},[],["D",1778738780400],"cb65074f2f9f759d76eabae02c62e9ab03b41ce086005585fc188432cb152620",{"_24":1135,"_26":1136,"_28":1137,"_30":31,"_5":32,"_33":25,"_34":1138,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1139,"_42":43,"_44":43,"_45":43,"_46":233,"_48":1140,"_50":55,"_52":1141,"_54":1142,"_56":1143,"_57":1144,"_58":1469,"_60":61,"_62":61,"_63":-5,"_64":1470,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":1471,"_72":681,"_74":1472,"_75":-5},"cnt_01krjexcawfqcrgt4vtmthq4vh",["D",1778736083294],["D",1778738729683],"9bqcvfyfwp3y",["D",1778736097367],"Create your first AI Agent","Learn how to create your first AI Agent in Mando AI and configure it for customer support, sales, technical support, or general assistance.","

Your AI Agent is the core of your Mando AI workspace. It can answer customer questions, assist visitors, automate support, and interact across multiple channels.

Mando AI provides different AI Agent types to help businesses get started faster depending on their workflow.

Create a new AI Agent

When creating a new workspace, Mando AI guides you through the AI Agent setup process automatically.

To create your first AI Agent:

Enter your AI Agent name
Choose the AI Agent type that best matches your use case
Add information about your business
Click Continue

The business description helps Mando AI generate more relevant and contextual responses.

Choose the right AI Agent type

Mando AI includes multiple AI Agent templates designed for different workflows.

Available options may include:

Customer Support
Sales
Technical Support
Assistant
Custom

Each AI Agent type is optimized for different conversation styles and use cases.

For example:

A Customer Support AI Agent focuses on helping users solve issues quickly
A Sales AI Agent focuses more on recommendations and conversions

Add business information

Inside the About your business field, explain:

what your business does
what products or services you offer
who your customers are
how customers usually interact with your business

The more context you provide, the better your AI Agent can respond during conversations.

Example:

“We sell skincare products online and help customers choose products based on their skin type. We also answer shipping, return, and order tracking questions.”

What happens next?

After creating your AI Agent, Mando AI will guide you through:

connecting content sources
training your AI
configuring channels
deploying your AI experience

You can continue improving your AI Agent later from the Playground.

PRO TIP:
Start with a simple business description first. You can always improve your AI Agent instructions and behavior later as your workspace grows.

Next steps

","Your AI Agent is the core of your Mando AI workspace. It can answer customer questions, assist visitors, automate support, and interact across multiple channels.\n\nMando AI provides different AI Agent types to help businesses get started faster depending on their workflow.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-nZyTQu6phnOGo8wdnE4MuVvYlKYqKU.png)## Create a new AI Agent\n\nWhen creating a new workspace, Mando AI guides you through the AI Agent setup process automatically.\n\nTo create your first AI Agent:\n\n1. Enter your AI Agent name\n2. Choose the AI Agent type that best matches your use case\n3. Add information about your business\n4. Click **Continue**\n\nThe business description helps Mando AI generate more relevant and contextual responses.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-2-C2r6ve5M17etNB0r8qM1IxqH2nmKZP.png)## Choose the right AI Agent type\n\nMando AI includes multiple AI Agent templates designed for different workflows.\n\nAvailable options may include:\n\n- Customer Support\n- Sales\n- Technical Support\n- Assistant\n- Custom\n\nEach AI Agent type is optimized for different conversation styles and use cases.\n\nFor example:\n\n- A Customer Support AI Agent focuses on helping users solve issues quickly\n- A Sales AI Agent focuses more on recommendations and conversions\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-3-U9nYQGFAso5GwrAejOC8G1PSO9J4vu.png)## Add business information\n\nInside the **About your business** field, explain:\n\n- what your business does\n- what products or services you offer\n- who your customers are\n- how customers usually interact with your business\n\nThe more context you provide, the better your AI Agent can respond during conversations.\n\nExample:\n\n“We sell skincare products online and help customers choose products based on their skin type. We also answer shipping, return, and order tracking questions.”\n\n## What happens next?\n\nAfter creating your AI Agent, Mando AI will guide you through:\n\n- connecting content sources\n- training your AI\n- configuring channels\n- deploying your AI experience\n\nYou can continue improving your AI Agent later from the Playground.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-50-19-pm-7LqWk4xlaBrKG6jpuDRIaNZPss0FAo.png)

PRO TIP:
Start with a simple business description first. You can always improve your AI Agent instructions and behavior later as your workspace grows.

\n\n\n## Next steps\n\n- [Connect your first content source](https://app-xtdqzqi1lw6i.mando.help/articles/ypdwvzovr6rr-connect-your-first-content-source)\n- [Deploy your AI experience](https://app-xtdqzqi1lw6i.mando.help/articles/atb3t774vn2s-deploy-your-first-ai-experience)\n- [Connect a website](https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website)",{"_46":239,"_240":1145},[1146,1151,1156,1160,1166,1171,1176,1210,1215,1219,1225,1230,1235,1273,1278,1282,1299,1303,1309,1320,1351,1356,1361,1366,1372,1377,1408,1413,1417,1429,1434,1467],{"_46":243,"_244":1147,"_240":1148},{"_246":-5},[1149],{"_140":1150,"_46":140},"Your AI Agent is the core of your Mando AI workspace. 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quickly",{"_46":285,"_240":1293},[1294],{"_46":243,"_244":1295,"_240":1296},{"_246":-5},[1297],{"_140":1298,"_46":140},"A Sales AI Agent focuses more on recommendations and conversions",{"_46":256,"_244":1300},{"_258":-5,"_259":1301,"_48":-5,"_261":1302},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/2-3-U9nYQGFAso5GwrAejOC8G1PSO9J4vu.png","ast_01krc9dgymeh6bgn9vtbk49ceg",{"_46":264,"_244":1304,"_240":1306},{"_24":1305,"_267":268,"_246":-5},"94df03f8-e394-4407-ae30-431825fe5439",[1307],{"_140":1308,"_46":140},"Add business information",{"_46":243,"_244":1310,"_240":1311},{"_246":-5},[1312,1314,1318],{"_140":1313,"_46":140},"Inside the ",{"_140":1315,"_46":140,"_301":1316},"About your business",[1317],{"_46":304},{"_140":1319,"_46":140}," field, explain:",{"_46":324,"_244":1321,"_240":1322},{"_282":19},[1323,1330,1337,1344],{"_46":285,"_240":1324},[1325],{"_46":243,"_244":1326,"_240":1327},{"_246":-5},[1328],{"_140":1329,"_46":140},"what your business does",{"_46":285,"_240":1331},[1332],{"_46":243,"_244":1333,"_240":1334},{"_246":-5},[1335],{"_140":1336,"_46":140},"what products or services you offer",{"_46":285,"_240":1338},[1339],{"_46":243,"_244":1340,"_240":1341},{"_246":-5},[1342],{"_140":1343,"_46":140},"who your customers are",{"_46":285,"_240":1345},[1346],{"_46":243,"_244":1347,"_240":1348},{"_246":-5},[1349],{"_140":1350,"_46":140},"how customers usually interact with your business",{"_46":243,"_244":1352,"_240":1353},{"_246":-5},[1354],{"_140":1355,"_46":140},"The more context you provide, the better your AI Agent can respond during conversations.",{"_46":243,"_244":1357,"_240":1358},{"_246":-5},[1359],{"_140":1360,"_46":140},"Example:",{"_46":243,"_244":1362,"_240":1363},{"_246":-5},[1364],{"_140":1365,"_46":140},"“We sell skincare products online and help customers choose products based on their skin type. We also answer shipping, return, and order tracking questions.”",{"_46":264,"_244":1367,"_240":1369},{"_24":1368,"_267":268,"_246":-5},"72f38daf-a5a7-4772-a14b-e01da77579d5",[1370],{"_140":1371,"_46":140},"What happens next?",{"_46":243,"_244":1373,"_240":1374},{"_246":-5},[1375],{"_140":1376,"_46":140},"After creating your AI Agent, Mando AI will guide you through:",{"_46":324,"_244":1378,"_240":1379},{"_282":19},[1380,1387,1394,1401],{"_46":285,"_240":1381},[1382],{"_46":243,"_244":1383,"_240":1384},{"_246":-5},[1385],{"_140":1386,"_46":140},"connecting content sources",{"_46":285,"_240":1388},[1389],{"_46":243,"_244":1390,"_240":1391},{"_246":-5},[1392],{"_140":1393,"_46":140},"training your AI",{"_46":285,"_240":1395},[1396],{"_46":243,"_244":1397,"_240":1398},{"_246":-5},[1399],{"_140":1400,"_46":140},"configuring channels",{"_46":285,"_240":1402},[1403],{"_46":243,"_244":1404,"_240":1405},{"_246":-5},[1406],{"_140":1407,"_46":140},"deploying your AI experience",{"_46":243,"_244":1409,"_240":1410},{"_246":-5},[1411],{"_140":1412,"_46":140},"You can continue improving your AI Agent later from the Playground.",{"_46":256,"_244":1414},{"_258":-5,"_259":1415,"_48":-5,"_261":1416},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-50-19-pm-7LqWk4xlaBrKG6jpuDRIaNZPss0FAo.png","ast_01krc9ej95eh6bgna2syk7resv",{"_46":612,"_240":1418},[1419,1428],{"_46":615,"_240":1420},[1421],{"_46":243,"_244":1422,"_240":1423},{"_246":-5},[1424,1425,1426],{"_140":621,"_46":140},{"_46":623},{"_140":1427,"_46":140},"Start with a simple business description first. You can always improve your AI Agent instructions and behavior later as your workspace grows.",{"_46":627},{"_46":264,"_244":1430,"_240":1432},{"_24":1431,"_267":268,"_246":-5},"a57e0782-7240-4aa0-b5b1-026c6eb402d1",[1433],{"_140":633,"_46":140},{"_46":324,"_244":1435,"_240":1436},{"_282":19},[1437,1447,1458],{"_46":285,"_240":1438},[1439],{"_46":243,"_244":1440,"_240":1441},{"_246":-5},[1442],{"_140":689,"_46":140,"_301":1443},[1444],{"_46":68,"_244":1445},{"_647":648,"_649":1446,"_651":68,"_652":653},"https://app-xtdqzqi1lw6i.mando.help/articles/ypdwvzovr6rr-connect-your-first-content-source",{"_46":285,"_240":1448},[1449],{"_46":243,"_244":1450,"_240":1451},{"_246":-5},[1452],{"_140":1453,"_46":140,"_301":1454},"Deploy your AI experience",[1455],{"_46":68,"_244":1456},{"_647":648,"_649":1457,"_651":68,"_652":653},"https://app-xtdqzqi1lw6i.mando.help/articles/atb3t774vn2s-deploy-your-first-ai-experience",{"_46":285,"_240":1459},[1460],{"_46":243,"_244":1461,"_240":1462},{"_246":-5},[1463],{"_140":671,"_46":140,"_301":1464},[1465],{"_46":68,"_244":1466},{"_647":648,"_649":1105,"_651":-5,"_652":653},{"_46":243,"_244":1468},{"_246":-5},{},[],["D",1778738729673],"8638bea374502d24ea15155f6d1ef41051a38889e498634e238336e206ad361c",{"_24":1474,"_26":1475,"_28":1476,"_30":31,"_5":32,"_33":25,"_34":1477,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1478,"_42":43,"_44":43,"_45":43,"_46":233,"_48":1479,"_50":55,"_52":1480,"_54":1481,"_56":1482,"_57":1483,"_58":1845,"_60":61,"_62":61,"_63":-5,"_64":1846,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":1847,"_72":681,"_74":1848,"_75":-5},"cnt_01krjevwmffqcrgt33gyc90nqc",["D",1778736034449],["D",1778736081519],"ezbubwtswhn3",["D",1778736073517],"What is Mando AI?","Mando AI helps businesses create AI Agents that can answer customer questions, automate support conversations, and assist users across multiple channels.\n","

You can train your AI Agents using your website, ecommerce store, internal documents, uploaded files, and other knowledge sources. Once trained, your AI Agents can be deployed on your website, WhatsApp, Messenger, Instagram, and more.

What can you do with Mando AI?

With Mando AI, you can:

Create AI-powered customer support experiences
Train AI Agents using your business content
Connect ecommerce stores like Shopify, Salla, and WooCommerce
Upload documents and internal knowledge
Deploy AI Agents across multiple channels
Create AI-powered Help Centers
Collaborate with your support team using shared tools

How Mando AI works

Mando AI follows a simple workflow:

Create an AI Agent
Train it using your content
Configure its behavior and design
Deploy it to your channels
Monitor and improve conversations

Your AI Agent uses the content you provide to generate contextual answers for customers and visitors.

Train your AI using multiple sources

Mando AI supports multiple content sources, including:

Websites and sitemaps
Shopify stores
Salla stores
Internal articles
Snippets
Uploaded files
External platforms like Notion

This allows your AI Agent to answer questions using real business information.

Deploy your AI Agent anywhere

After training your AI Agent, you can deploy it across multiple customer touchpoints.

Supported channels include:

Web Widget
WhatsApp
Messenger
Instagram

This helps businesses provide fast and consistent support across different platforms.

Built for different teams and businesses

Mando AI can be used by:

Ecommerce stores
SaaS companies
Customer support teams
Agencies
Online businesses

For example, an ecommerce store can use Mando AI to answer questions about shipping, returns, and products automatically.

A SaaS company can use it to provide instant onboarding and product support.

PRO TIP:
The quality of your AI answers depends heavily on the quality of the content you provide. Keep your website, documents, and knowledge sources updated for the best results.

Next steps

","You can train your AI Agents using your website, ecommerce store, internal documents, uploaded files, and other knowledge sources. Once trained, your AI Agents can be deployed on your website, WhatsApp, Messenger, Instagram, and more.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-45-17-pm-oONzHQaHb1FmusaKkJ7UMc6lJoEVxl.png)## What can you do with Mando AI?\n\nWith Mando AI, you can:\n\n- Create AI-powered customer support experiences\n- Train AI Agents using your business content\n- Connect ecommerce stores like Shopify, Salla, and WooCommerce\n- Upload documents and internal knowledge\n- Deploy AI Agents across multiple channels\n- Create AI-powered Help Centers\n- Collaborate with your support team using shared tools\n\n## How Mando AI works\n\nMando AI follows a simple workflow:\n\n1. Create an AI Agent\n2. Train it using your content\n3. Configure its behavior and design\n4. Deploy it to your channels\n5. Monitor and improve conversations\n\nYour AI Agent uses the content you provide to generate contextual answers for customers and visitors.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-46-06-pm-V2aIRTIrTl8Q1s4Iy4XR3AOYJfvCpd.png)## Train your AI using multiple sources\n\nMando AI supports multiple content sources, including:\n\n- Websites and sitemaps\n- Shopify stores\n- Salla stores\n- Internal articles\n- Snippets\n- Uploaded files\n- External platforms like Notion\n\nThis allows your AI Agent to answer questions using real business information.\n\n## Deploy your AI Agent anywhere\n\nAfter training your AI Agent, you can deploy it across multiple customer touchpoints.\n\nSupported channels include:\n\n- Web Widget\n- WhatsApp\n- Messenger\n- Instagram\n\nThis helps businesses provide fast and consistent support across different platforms.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-11-37-pm-WEYafp4gQFM3rkimDglTdTCbOsJD3P.png)## Built for different teams and businesses\n\nMando AI can be used by:\n\n- Ecommerce stores\n- SaaS companies\n- Customer support teams\n- Agencies\n- Online businesses\n\nFor example, an ecommerce store can use Mando AI to answer questions about shipping, returns, and products automatically.\n\nA SaaS company can use it to provide instant onboarding and product support.\n\n

PRO TIP:
The quality of your AI answers depends heavily on the quality of the content you provide. Keep your website, documents, and knowledge sources updated for the best results.

\n\n\n## Next steps\n\n- [Create your first AI Agent](https://app-xtdqzqi1lw6i.mando.help/articles/jwdwua256hg2-create-your-first-ai-agent)\n- [Connect your first content source](https://app-xtdqzqi1lw6i.mando.help/articles/jwdwua256hg2-create-your-first-ai-agent)\n- [Deploy your AI experience](https://app-xtdqzqi1lw6i.mando.help/articles/atb3t774vn2s-deploy-your-first-ai-experience)",{"_46":239,"_240":1484},[1485,1490,1494,1500,1505,1557,1563,1568,1606,1611,1615,1621,1626,1678,1683,1689,1694,1699,1727,1732,1736,1742,1747,1785,1790,1795,1807,1812,1843],{"_46":243,"_244":1486,"_240":1487},{"_246":-5},[1488],{"_140":1489,"_46":140},"You can train your AI Agents using your website, ecommerce store, internal documents, uploaded files, and other knowledge sources. Once trained, your AI Agents can be deployed on your website, WhatsApp, Messenger, Instagram, and more.",{"_46":256,"_244":1491},{"_258":-5,"_259":1492,"_48":-5,"_261":1493},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshot-2026-05-11-at-10-45-17-pm-oONzHQaHb1FmusaKkJ7UMc6lJoEVxl.png","ast_01krc95889f20v28hnq1n7srze",{"_46":264,"_244":1495,"_240":1497},{"_24":1496,"_267":268,"_246":-5},"05de8da0-687d-48b9-8b65-e3bd0d7028ff",[1498],{"_140":1499,"_46":140},"What can you do with Mando AI?",{"_46":243,"_244":1501,"_240":1502},{"_246":-5},[1503],{"_140":1504,"_46":140},"With Mando AI, you can:",{"_46":324,"_244":1506,"_240":1507},{"_282":19},[1508,1515,1522,1529,1536,1543,1550],{"_46":285,"_240":1509},[1510],{"_46":243,"_244":1511,"_240":1512},{"_246":-5},[1513],{"_140":1514,"_46":140},"Create AI-powered customer support 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including:",{"_46":324,"_244":1627,"_240":1628},{"_282":19},[1629,1636,1643,1650,1657,1664,1671],{"_46":285,"_240":1630},[1631],{"_46":243,"_244":1632,"_240":1633},{"_246":-5},[1634],{"_140":1635,"_46":140},"Websites and sitemaps",{"_46":285,"_240":1637},[1638],{"_46":243,"_244":1639,"_240":1640},{"_246":-5},[1641],{"_140":1642,"_46":140},"Shopify stores",{"_46":285,"_240":1644},[1645],{"_46":243,"_244":1646,"_240":1647},{"_246":-5},[1648],{"_140":1649,"_46":140},"Salla stores",{"_46":285,"_240":1651},[1652],{"_46":243,"_244":1653,"_240":1654},{"_246":-5},[1655],{"_140":1656,"_46":140},"Internal articles",{"_46":285,"_240":1658},[1659],{"_46":243,"_244":1660,"_240":1661},{"_246":-5},[1662],{"_140":1663,"_46":140},"Snippets",{"_46":285,"_240":1665},[1666],{"_46":243,"_244":1667,"_240":1668},{"_246":-5},[1669],{"_140":1670,"_46":140},"Uploaded files",{"_46":285,"_240":1672},[1673],{"_46":243,"_244":1674,"_240":1675},{"_246":-5},[1676],{"_140":1677,"_46":140},"External platforms like 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