Voice settings help control:

greeting behavior
conversation timing
interruption handling
voicemail behavior
call experience settings

These settings help create smoother and more natural voice interactions.

Open the Voice settings

To configure voice behavior:

Open your AI Agent workspace
Go to Voice

Inside this section, you can manage voice conversation settings and operator behavior.

Configure the greeting message

The Voice settings include a greeting or first-message configuration.

This greeting is typically the first thing customers hear when a voice conversation starts.

For better experiences:

keep greetings short
use natural wording
clearly introduce the AI assistant

Configure silence timeout settings

Voice settings also include silence-related behavior settings.

These settings help control how the AI behaves when:

customers stop responding
conversations become inactive
long pauses occur during calls

This helps create more reliable voice workflows.

Configure call duration settings

The Voice settings also include conversation duration controls.

These settings help manage:

maximum call length
conversation limits
long-running voice interactions

This is especially useful for operational control and workflow management.

Configure voicemail behavior

Voice settings may also include voicemail-related behavior.

These settings help define how the AI behaves when:

calls are unanswered
voicemail systems respond
conversations cannot continue normally

Test your voice experience

After updating settings:

Run a test interaction from Playground
Review conversation timing
Verify greeting behavior
Test interruptions and silence handling

Testing helps ensure the experience feels natural before deployment.

Keep voice experiences simple

For better voice conversations:

keep greetings concise
avoid overly long responses
use natural conversational wording
simplify workflows where possible

Shorter and clearer conversations are usually easier for customers to follow.

PRO TIP:
Voice conversations move faster than chat conversations. Small timing and interruption settings can noticeably affect the customer experience.

Next steps

Enable voice agents
Choose voice operators
Supported voice languages

","Voice settings help control:\n\n- greeting behavior\n- conversation timing\n- interruption handling\n- voicemail behavior\n- call experience settings\n\nThese settings help create smoother and more natural voice interactions.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/voice-main-BO80L1Bw1e18zIzZNd0Wb9xJ7LTn1F.png)## Open the Voice settings\n\nTo configure voice behavior:\n\n1. Open your AI Agent workspace\n2. Go to **Voice**\n\nInside this section, you can manage voice conversation settings and operator behavior.\n\n## Configure the greeting message\n\nThe Voice settings include a greeting or first-message configuration.\n\nThis greeting is typically the first thing customers hear when a voice conversation starts.\n\nFor better experiences:\n\n- keep greetings short\n- use natural wording\n- clearly introduce the AI assistant\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/voice-greetings-7HOe29tqYqwjz3g5K0vKh81x8mGumX.png)## Configure silence timeout settings\n\nVoice settings also include silence-related behavior settings.\n\nThese settings help control how the AI behaves when:\n\n- customers stop responding\n- conversations become inactive\n- long pauses occur during calls\n\nThis helps create more reliable voice workflows.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/limits-copy-ONxoAaCE85AkEwzE08a7TRltT63qgh.png)## Configure call duration settings\n\nThe Voice settings also include conversation duration controls.\n\nThese settings help manage:\n\n- maximum call length\n- conversation limits\n- long-running voice interactions\n\nThis is especially useful for operational control and workflow management.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/limits-sQUMby9NKdgBksWJoHnrKZJhy0MZfz.png)## Configure voicemail behavior\n\nVoice settings may also include voicemail-related behavior.\n\nThese settings help define how the AI behaves when:\n\n- calls are unanswered\n- voicemail systems respond\n- conversations cannot continue normally\n\n## Test your voice experience\n\nAfter updating settings:\n\n1. Run a test interaction from Playground\n2. Review conversation timing\n3. Verify greeting behavior\n4. Test interruptions and silence handling\n\nTesting helps ensure the experience feels natural before deployment.\n\n## Keep voice experiences simple\n\nFor better voice conversations:\n\n- keep greetings concise\n- avoid overly long responses\n- use natural conversational wording\n- simplify workflows where possible\n\nShorter and clearer conversations are usually easier for customers to follow.\n\n

PRO TIP:
Voice conversations move faster than chat conversations. Small timing and interruption settings can noticeably affect the customer experience.

\n\n\n## Next steps\n\n- Enable voice agents\n- Choose voice operators\n- Supported voice languages",{"_46":239,"_240":241},"doc","content",[242,250,291,296,304,313,318,343,348,354,359,364,369,393,397,403,408,413,437,442,446,452,457,462,486,491,495,501,506,511,535,541,546,577,582,588,593,624,629,646,652,676],{"_46":243,"_244":245,"_240":247},"paragraph","attrs",{"_246":-5},"textAlign",[248],{"_140":249,"_46":140},"Voice settings help control:",{"_46":251,"_244":252,"_240":254},"bulletList",{"_253":19},"tight",[255,263,270,277,284],{"_46":256,"_240":257},"listItem",[258],{"_46":243,"_244":259,"_240":260},{"_246":-5},[261],{"_140":262,"_46":140},"greeting behavior",{"_46":256,"_240":264},[265],{"_46":243,"_244":266,"_240":267},{"_246":-5},[268],{"_140":269,"_46":140},"conversation timing",{"_46":256,"_240":271},[272],{"_46":243,"_244":273,"_240":274},{"_246":-5},[275],{"_140":276,"_46":140},"interruption 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Voice language settings affect:

pronunciation
accent behavior
conversation clarity
customer experience

Different voice operators may support different languages and speaking styles.

Open the Voice settings

To review supported voice languages:

Open your AI Agent workspace
Go to Voice
Open the voice operator section

Inside this section, you can review available operators and their supported languages.

Review available languages

Depending on the selected operator, different languages may be available.

The available operators shown inside the workspace include multiple language and accent options.

Examples visible in the Voice section include:

English
Arabic dialect variations

Language availability may vary depending on the selected operator.

Choose the right language experience

When selecting a language setup, consider:

your customer region
accent familiarity
conversation clarity
support workflow type

Localized voice experiences usually feel more natural to customers.

Test pronunciation and clarity

Before deploying Voice Agents publicly:

Test sample conversations
Review pronunciation quality
Verify speech clarity
Confirm the experience feels natural

This helps identify pronunciation or tone issues early.

Use localized operators when possible

Different audiences may respond better to:

localized accents
familiar pronunciation
region-specific speaking styles

This is especially important for voice-first customer experiences.

Update operators later

You can change voice operators and language configurations later if needed.

Many teams test multiple operators before deciding which experience works best for their audience.

Best practices for voice languages

For better voice experiences:

keep spoken responses concise
avoid overly technical wording
test pronunciation carefully
use natural conversational language

Simple and clear speech usually performs best in voice workflows.

PRO TIP:
Always test voice conversations using real customer phrases and questions. Small pronunciation differences can noticeably affect the customer experience.

Next steps

Enable voice agents
Choose voice operators
Enable Human Handoff

","Voice language settings affect:\n\n- pronunciation\n- accent behavior\n- conversation clarity\n- customer experience\n\nDifferent voice operators may support different languages and speaking styles.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-0z6euqiYSOXaV2rlooka6a5bsUo62a.png)![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-2-3mx28C7CxZqygEKOwkl8XBJ7KaOKPV.png)## Open the Voice settings\n\nTo review supported voice languages:\n\n1. Open your AI Agent workspace\n2. Go to **Voice**\n3. Open the voice operator section\n\nInside this section, you can review available operators and their supported languages.\n\n## Review available languages\n\nDepending on the selected operator, different languages may be available.\n\nThe available operators shown inside the workspace include multiple language and accent options.\n\nExamples visible in the Voice section include:\n\n- English\n- Arabic dialect variations\n\nLanguage availability may vary depending on the selected operator.\n\n## Choose the right language experience\n\nWhen selecting a language setup, consider:\n\n- your customer region\n- accent familiarity\n- conversation clarity\n- support workflow type\n\nLocalized voice experiences usually feel more natural to customers.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/en-opreator-voices-DFIjrWO9hva1rzM9dEvJFUmwLcGWLb.png)![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ar-opreator-voices-jrfzgIQlgeH8bpWipBIRniIcH4fp5o.png)## Test pronunciation and clarity\n\nBefore deploying Voice Agents publicly:\n\n1. Test sample conversations\n2. Review pronunciation quality\n3. Verify speech clarity\n4. Confirm the experience feels natural\n\nThis helps identify pronunciation or tone issues early.\n\n## Use localized operators when possible\n\nDifferent audiences may respond better to:\n\n- localized accents\n- familiar pronunciation\n- region-specific speaking styles\n\nThis is especially important for voice-first customer experiences.\n\n## Update operators later\n\nYou can change voice operators and language configurations later if needed.\n\nMany teams test multiple operators before deciding which experience works best for their audience.\n\n## Best practices for voice languages\n\nFor better voice experiences:\n\n- keep spoken responses concise\n- avoid overly technical wording\n- test pronunciation carefully\n- use natural conversational language\n\nSimple and clear speech usually performs best in voice workflows.\n\n

PRO TIP:
Always test voice conversations using real customer phrases and questions. Small pronunciation differences can noticeably affect the customer experience.

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languages:",{"_46":319,"_244":754,"_240":755},{"_46":-5,"_321":322,"_253":19},[756,762,771],{"_46":256,"_240":757},[758],{"_46":243,"_244":759,"_240":760},{"_246":-5},[761],{"_140":330,"_46":140},{"_46":256,"_240":763},[764],{"_46":243,"_244":765,"_240":766},{"_246":-5},[767,768],{"_140":337,"_46":140},{"_140":49,"_46":140,"_339":769},[770],{"_46":342},{"_46":256,"_240":772},[773],{"_46":243,"_244":774,"_240":775},{"_246":-5},[776],{"_140":777,"_46":140},"Open the voice operator section",{"_46":243,"_244":779,"_240":780},{"_246":-5},[781],{"_140":782,"_46":140},"Inside this section, you can review available operators and their supported languages.",{"_46":305,"_244":784,"_240":786},{"_24":785,"_308":309,"_246":-5},"516cdee2-b409-4dd1-997d-65dd1bf6a5e5",[787],{"_140":788,"_46":140},"Review available languages",{"_46":243,"_244":790,"_240":791},{"_246":-5},[792],{"_140":793,"_46":140},"Depending on the selected operator, different languages may be available.",{"_46":243,"_244":795,"_240":796},{"_246":-5},[797],{"_140":798,"_46":140},"The available operators shown inside the workspace include multiple language and accent options.",{"_46":243,"_244":800,"_240":801},{"_246":-5},[802],{"_140":803,"_46":140},"Examples visible in the Voice section include:",{"_46":251,"_244":805,"_240":806},{"_253":19},[807,814],{"_46":256,"_240":808},[809],{"_46":243,"_244":810,"_240":811},{"_246":-5},[812],{"_140":813,"_46":140},"English",{"_46":256,"_240":815},[816],{"_46":243,"_244":817,"_240":818},{"_246":-5},[819],{"_140":820,"_46":140},"Arabic dialect variations",{"_46":243,"_244":822,"_240":823},{"_246":-5},[824],{"_140":825,"_46":140},"Language availability may vary depending on the selected operator.",{"_46":305,"_244":827,"_240":829},{"_24":828,"_308":309,"_246":-5},"98915d74-b4f5-459d-b7e2-b4d05cbc8801",[830],{"_140":831,"_46":140},"Choose the right language experience",{"_46":243,"_244":833,"_240":834},{"_246":-5},[835],{"_140":836,"_46":140},"When selecting a language setup, consider:",{"_46":251,"_244":838,"_240":839},{"_253":19},[840,847,854,860],{"_46":256,"_240":841},[842],{"_46":243,"_244":843,"_240":844},{"_246":-5},[845],{"_140":846,"_46":140},"your customer region",{"_46":256,"_240":848},[849],{"_46":243,"_244":850,"_240":851},{"_246":-5},[852],{"_140":853,"_46":140},"accent familiarity",{"_46":256,"_240":855},[856],{"_46":243,"_244":857,"_240":858},{"_246":-5},[859],{"_140":722,"_46":140},{"_46":256,"_240":861},[862],{"_46":243,"_244":863,"_240":864},{"_246":-5},[865],{"_140":866,"_46":140},"support workflow type",{"_46":243,"_244":868,"_240":869},{"_246":-5},[870],{"_140":871,"_46":140},"Localized voice experiences usually feel more natural to customers.",{"_46":297,"_244":873},{"_299":-5,"_300":874,"_48":-5,"_302":875},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/en-opreator-voices-DFIjrWO9hva1rzM9dEvJFUmwLcGWLb.png","ast_01ks2kjs93fzw9p1a1xx77sbj5",{"_46":297,"_244":877},{"_299":-5,"_300":878,"_48":-5,"_302":879},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ar-opreator-voices-jrfzgIQlgeH8bpWipBIRniIcH4fp5o.png","ast_01ks2kk5g3fvgas224wdmphrct",{"_46":305,"_244":881,"_240":883},{"_24":882,"_308":309,"_246":-5},"fda0db5b-8030-4b41-9d81-2b37064da88a",[884],{"_140":885,"_46":140},"Test pronunciation and clarity",{"_46":243,"_244":887,"_240":888},{"_246":-5},[889],{"_140":890,"_46":140},"Before deploying Voice Agents publicly:",{"_46":319,"_244":892,"_240":893},{"_46":-5,"_321":322,"_253":19},[894,901,908,915],{"_46":256,"_240":895},[896],{"_46":243,"_244":897,"_240":898},{"_246":-5},[899],{"_140":900,"_46":140},"Test sample conversations",{"_46":256,"_240":902},[903],{"_46":243,"_244":904,"_240":905},{"_246":-5},[906],{"_140":907,"_46":140},"Review pronunciation quality",{"_46":256,"_240":909},[910],{"_46":243,"_244":911,"_240":912},{"_246":-5},[913],{"_140":914,"_46":140},"Verify speech clarity",{"_46":256,"_240":916},[917],{"_46":243,"_244":918,"_240":919},{"_246":-5},[920],{"_140":921,"_46":140},"Confirm the experience feels natural",{"_46":243,"_244":923,"_240":924},{"_246":-5},[925],{"_140":926,"_46":140},"This helps identify pronunciation or tone issues early.",{"_46":305,"_244":928,"_240":930},{"_24":929,"_308":309,"_246":-5},"59528de5-b86c-41b5-9734-acfeb66584d4",[931],{"_140":932,"_46":140},"Use localized operators when possible",{"_46":243,"_244":934,"_240":935},{"_246":-5},[936],{"_140":937,"_46":140},"Different audiences may respond better to:",{"_46":251,"_244":939,"_240":940},{"_253":19},[941,948,955],{"_46":256,"_240":942},[943],{"_46":243,"_244":944,"_240":945},{"_246":-5},[946],{"_140":947,"_46":140},"localized accents",{"_46":256,"_240":949},[950],{"_46":243,"_244":951,"_240":952},{"_246":-5},[953],{"_140":954,"_46":140},"familiar pronunciation",{"_46":256,"_240":956},[957],{"_46":243,"_244":958,"_240":959},{"_246":-5},[960],{"_140":961,"_46":140},"region-specific speaking styles",{"_46":243,"_244":963,"_240":964},{"_246":-5},[965],{"_140":966,"_46":140},"This is especially important for voice-first customer experiences.",{"_46":305,"_244":968,"_240":970},{"_24":969,"_308":309,"_246":-5},"b598ca6d-2e0f-49a3-9c21-f49d54b06422",[971],{"_140":972,"_46":140},"Update operators later",{"_46":243,"_244":974,"_240":975},{"_246":-5},[976],{"_140":977,"_46":140},"You can change voice operators and language configurations later if needed.",{"_46":243,"_244":979,"_240":980},{"_246":-5},[981],{"_140":982,"_46":140},"Many teams test multiple operators before deciding which experience works best for their audience.",{"_46":305,"_244":984,"_240":986},{"_24":985,"_308":309,"_246":-5},"ccc4ce30-0d2a-4e31-b10f-f0155aa0dc08",[987],{"_140":988,"_46":140},"Best practices for voice languages",{"_46":243,"_244":990,"_240":991},{"_246":-5},[992],{"_140":993,"_46":140},"For better voice experiences:",{"_46":251,"_244":995,"_240":996},{"_253":19},[997,1004,1011,1018],{"_46":256,"_240":998},[999],{"_46":243,"_244":1000,"_240":1001},{"_246":-5},[1002],{"_140":1003,"_46":140},"keep spoken responses concise",{"_46":256,"_240":1005},[1006],{"_46":243,"_244":1007,"_240":1008},{"_246":-5},[1009],{"_140":1010,"_46":140},"avoid overly technical wording",{"_46":256,"_240":1012},[1013],{"_46":243,"_244":1014,"_240":1015},{"_246":-5},[1016],{"_140":1017,"_46":140},"test pronunciation carefully",{"_46":256,"_240":1019},[1020],{"_46":243,"_244":1021,"_240":1022},{"_246":-5},[1023],{"_140":1024,"_46":140},"use natural conversational language",{"_46":243,"_244":1026,"_240":1027},{"_246":-5},[1028],{"_140":1029,"_46":140},"Simple and clear speech usually performs best in voice workflows.",{"_46":630,"_240":1031},[1032,1041],{"_46":633,"_240":1033},[1034],{"_46":243,"_244":1035,"_240":1036},{"_246":-5},[1037,1038,1039],{"_140":639,"_46":140},{"_46":641},{"_140":1040,"_46":140},"Always test voice conversations using real customer phrases and questions. Small pronunciation differences can noticeably affect the customer experience.",{"_46":645},{"_46":305,"_244":1043,"_240":1045},{"_24":1044,"_308":309,"_246":-5},"3e8b7ecd-305c-4e6b-9a99-ec43e00e1f20",[1046],{"_140":651,"_46":140},{"_46":251,"_244":1048,"_240":1049},{"_253":19},[1050,1056,1062],{"_46":256,"_240":1051},[1052],{"_46":243,"_244":1053,"_240":1054},{"_246":-5},[1055],{"_140":661,"_46":140},{"_46":256,"_240":1057},[1058],{"_46":243,"_244":1059,"_240":1060},{"_246":-5},[1061],{"_140":668,"_46":140},{"_46":256,"_240":1063},[1064],{"_46":243,"_244":1065,"_240":1066},{"_246":-5},[1067],{"_140":1068,"_46":140},"Enable Human Handoff",{"_46":243,"_244":1070},{"_246":-5},{},[],["D",1779277892413],"4d72327a9b08fd5097a13c4e3b7a40811747e5ef6a3c7521573291914c63ccf8",{"_24":1076,"_26":1077,"_28":1078,"_30":31,"_5":32,"_33":25,"_34":1079,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1080,"_42":43,"_44":43,"_45":43,"_46":233,"_48":668,"_50":55,"_52":1081,"_54":1082,"_56":1083,"_57":1084,"_58":1549,"_60":61,"_62":61,"_63":-5,"_64":1550,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":1551,"_72":681,"_74":1552,"_75":-5},"cnt_01ks2k72nkfew9hzjrmth0apd8",["D",1779277466294],["D",1779277615648],"c7m98r35yg9v",["D",1779277608398],"Learn how to choose voice operators in Mando AI and customize how your AI Agent sounds during voice conversations.","

Voice operators control:

voice style
accent
tone
speaking behavior
supported language experience

Different operators can create different customer experiences depending on your audience and workflow.

Open the Voice settings

To manage voice operators:

Open your AI Agent workspace
Go to Voice
Open the operator selection area

Inside this section, you can browse available voice operators.

Browse available operators

Mando AI provides multiple voice operators with different:

names
voice styles
accents
language support

Some operators may sound:

more conversational
more professional
more energetic
more neutral

This helps businesses choose the voice experience that best matches their brand.

Select a voice operator

To choose an operator:

Open the operator list
Select the operator you want
Save your changes if required

The selected operator will be used for supported voice conversations.

Review operator details

Depending on the operator, you may see:

supported languages
accent information
speaking preview
operator description

This helps compare operators before using them in production workflows.

Use operators for different workflows

Different operators may work better for different use cases.

Examples:

support workflows may prefer calmer voices
sales workflows may prefer more energetic voices
multilingual workflows may require localized accents

Testing different operators helps improve the customer experience.

Test the voice experience

After selecting an operator:

Start a test interaction if available
Listen to pronunciation and tone
Verify language clarity
Adjust operators if needed

Testing helps ensure the voice experience feels natural for customers.

Update operators later

Voice operators can be changed later at any time.

Many teams test multiple operators before deciding which one works best for their workflow.

Best practices for voice operators

For better voice experiences:

use clear and natural-sounding operators
test pronunciation carefully
keep responses concise
match the operator tone to your workflow

Simple and easy-to-understand voice experiences usually perform best.

PRO TIP:
Test voice operators using real customer questions before deploying publicly. Pronunciation and tone can feel very different in live conversations.

Next steps

Enable voice agents
Configure AI settings
Enable Human Handoff

","Voice operators control:\n\n- voice style\n- accent\n- tone\n- speaking behavior\n- supported language experience\n\nDifferent operators can create different customer experiences depending on your audience and workflow.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-EBNrCJFVsyXEFDnENfgsBxYw8aZqmb.png)![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-2-4djKD9DL0QlL1jqMMtexnbUTGCLLPh.png)## Open the Voice settings\n\nTo manage voice operators:\n\n1. Open your AI Agent workspace\n2. Go to **Voice**\n3. Open the operator selection area\n\nInside this section, you can browse available voice operators.\n\n## Browse available operators\n\nMando AI provides multiple voice operators with different:\n\n- names\n- voice styles\n- accents\n- language support\n\nSome operators may sound:\n\n- more conversational\n- more professional\n- more energetic\n- more neutral\n\nThis helps businesses choose the voice experience that best matches their brand.\n\n## Select a voice operator\n\nTo choose an operator:\n\n1. Open the operator list\n2. Select the operator you want\n3. Save your changes if required\n\nThe selected operator will be used for supported voice conversations.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/1-vo-fl01GYPPMZfPkUGnUpqwR0VzKirkAq.png)## Review operator details\n\nDepending on the operator, you may see:\n\n- supported languages\n- accent information\n- speaking preview\n- operator description\n\nThis helps compare operators before using them in production workflows.\n\n## Use operators for different workflows\n\nDifferent operators may work better for different use cases.\n\nExamples:\n\n- support workflows may prefer calmer voices\n- sales workflows may prefer more energetic voices\n- multilingual workflows may require localized accents\n\nTesting different operators helps improve the customer experience.\n\n## Test the voice experience\n\nAfter selecting an operator:\n\n1. Start a test interaction if available\n2. Listen to pronunciation and tone\n3. Verify language clarity\n4. Adjust operators if needed\n\nTesting helps ensure the voice experience feels natural for customers.\n\n## Update operators later\n\nVoice operators can be changed later at any time.\n\nMany teams test multiple operators before deciding which one works best for their workflow.\n\n## Best practices for voice operators\n\nFor better voice experiences:\n\n- use clear and natural-sounding operators\n- test pronunciation carefully\n- keep responses concise\n- match the operator tone to your workflow\n\nSimple and easy-to-understand voice experiences usually perform best.\n\n

PRO TIP:
Test voice operators using real customer questions before deploying publicly. Pronunciation and tone can feel very different in live conversations.

\n\n\n## Next steps\n\n- Enable voice agents\n- Configure AI settings\n- Enable Human Handoff",{"_46":239,"_240":1085},[1086,1091,1129,1134,1138,1142,1147,1152,1177,1182,1188,1193,1224,1229,1260,1265,1271,1276,1300,1305,1309,1315,1320,1351,1356,1362,1367,1372,1396,1401,1407,1412,1443,1448,1453,1458,1463,1469,1473,1503,1508,1520,1525,1547],{"_46":243,"_244":1087,"_240":1088},{"_246":-5},[1089],{"_140":1090,"_46":140},"Voice operators control:",{"_46":251,"_244":1092,"_240":1093},{"_253":19},[1094,1101,1108,1115,1122],{"_46":256,"_240":1095},[1096],{"_46":243,"_244":1097,"_240":1098},{"_246":-5},[1099],{"_140":1100,"_46":140},"voice 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best.",{"_46":630,"_240":1509},[1510,1519],{"_46":633,"_240":1511},[1512],{"_46":243,"_244":1513,"_240":1514},{"_246":-5},[1515,1516,1517],{"_140":639,"_46":140},{"_46":641},{"_140":1518,"_46":140},"Test voice operators using real customer questions before deploying publicly. Pronunciation and tone can feel very different in live conversations.",{"_46":645},{"_46":305,"_244":1521,"_240":1523},{"_24":1522,"_308":309,"_246":-5},"ec2ddc64-134e-477d-8ba0-bb60d2d283e9",[1524],{"_140":651,"_46":140},{"_46":251,"_244":1526,"_240":1527},{"_253":19},[1528,1534,1541],{"_46":256,"_240":1529},[1530],{"_46":243,"_244":1531,"_240":1532},{"_246":-5},[1533],{"_140":661,"_46":140},{"_46":256,"_240":1535},[1536],{"_46":243,"_244":1537,"_240":1538},{"_246":-5},[1539],{"_140":1540,"_46":140},"Configure AI settings",{"_46":256,"_240":1542},[1543],{"_46":243,"_244":1544,"_240":1545},{"_246":-5},[1546],{"_140":1068,"_46":140},{"_46":243,"_244":1548},{"_246":-5},{},[],["D",1779277615639],"20ae99fe61de0c3396e1831e11b11c4e741dbfe447e9a7380a3c5a459eb0edc3",{"_24":1554,"_26":1555,"_28":1556,"_30":31,"_5":32,"_33":25,"_34":1557,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1558,"_42":43,"_44":43,"_45":43,"_46":233,"_48":661,"_50":55,"_52":1559,"_54":1560,"_56":1561,"_57":1562,"_58":2002,"_60":61,"_62":61,"_63":-5,"_64":2003,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":2004,"_72":681,"_74":2005,"_75":-5},"cnt_01ks2jx3e8fzw9p0z755ztrgcb",["D",1779277139402],["D",1779277403359],"5phqsrep4vqf",["D",1779277397009],"Learn how to enable Voice Agents in Mando AI and allow customers to interact with your AI using voice conversations.","

Voice Agents help businesses create more natural conversational experiences across phone and voice-based workflows.

This is useful for:

customer support
call automation
lead qualification
appointment workflows
multilingual support

Open the Voice settings

To configure Voice Agents:

Open your AI Agent workspace
Go to Voice

Inside this section, you can configure voice behavior and operator settings.

Enable Voice Agents

To activate voice conversations:

Enable the Voice Agent toggle
Save your changes if required

Once enabled, your AI Agent can start handling supported voice interactions.

Configure voice behavior

Inside the Voice settings, you can configure:

voice operator
language
speaking style
response behavior

These settings affect how the AI sounds during voice conversations.

Choose a voice operator

Mando AI supports multiple voice operators with different:

accents
tones
speaking styles
languages

This helps businesses match the voice experience with their audience and brand.

Test the voice experience

After enabling Voice Agents:

Start a test interaction if available
Review voice quality
Verify pronunciation and language behavior
Adjust settings if needed

Testing helps ensure the voice experience feels natural for customers.

Use Voice Agents for multilingual support

Voice Agents can help businesses support:

multiple languages
regional accents
localized customer experiences

This is especially useful for businesses serving customers across different regions.

Improve voice conversations over time

Many teams refine voice experiences by:

testing real customer scenarios
adjusting operators
improving AI instructions
simplifying conversation flows

Short and clear conversational flows usually perform best for voice interactions.

Best practices for Voice Agents

For better voice experiences:

keep responses concise
avoid overly long answers
use natural conversational wording
test pronunciation regularly

Voice workflows usually work best when conversations feel simple and direct.

PRO TIP:
Voice conversations move faster than chat conversations. Keep responses shorter and easier to follow during spoken interactions.

Next steps

Choose voice operators
Supported voice languages
Enable Human Handoff

","Voice Agents help businesses create more natural conversational experiences across phone and voice-based workflows.\n\nThis is useful for:\n\n- customer support\n- call automation\n- lead qualification\n- appointment workflows\n- multilingual support\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/enable-voice-6kk1RHoQRWNVUqzcz3SbETte41vl2R.png)## Open the Voice settings\n\nTo configure Voice Agents:\n\n1. Open your AI Agent workspace\n2. Go to **Voice**\n\nInside this section, you can configure voice behavior and operator settings.\n\n## Enable Voice Agents\n\nTo activate voice conversations:\n\n1. Enable the **Voice Agent** toggle\n2. Save your changes if required\n\nOnce enabled, your AI Agent can start handling supported voice interactions.\n\n## Configure voice behavior\n\nInside the Voice settings, you can configure:\n\n- voice operator\n- language\n- speaking style\n- response behavior\n\nThese settings affect how the AI sounds during voice conversations.\n\n## Choose a voice operator\n\nMando AI supports multiple voice operators with different:\n\n- accents\n- tones\n- speaking styles\n- languages\n\nThis helps businesses match the voice experience with their audience and brand.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-WfNpCGdUn0BzDj3u6oWXyj3GykPpib.png)![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/opreator-voices-2-PzqI4Zsj3wVodhwwIduZZOdRywOlBB.png)## Test the voice experience\n\nAfter enabling Voice Agents:\n\n1. Start a test interaction if available\n2. Review voice quality\n3. Verify pronunciation and language behavior\n4. Adjust settings if needed\n\nTesting helps ensure the voice experience feels natural for customers.\n\n## Use Voice Agents for multilingual support\n\nVoice Agents can help businesses support:\n\n- multiple languages\n- regional accents\n- localized customer experiences\n\nThis is especially useful for businesses serving customers across different regions.\n\n## Improve voice conversations over time\n\nMany teams refine voice experiences by:\n\n- testing real customer scenarios\n- adjusting operators\n- improving AI instructions\n- simplifying conversation flows\n\nShort and clear conversational flows usually perform best for voice interactions.\n\n## Best practices for Voice Agents\n\nFor better voice experiences:\n\n- keep responses concise\n- avoid overly long answers\n- use natural conversational wording\n- test pronunciation regularly\n\nVoice workflows usually work best when conversations feel simple and direct.\n\n

PRO TIP:
Voice conversations move faster than chat conversations. Keep responses shorter and easier to follow during spoken interactions.

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