Configure conversation starters

Conversation starters help users begin conversations quickly by showing:

• suggested prompts

• onboarding messages

• guided entry points

• contextual support options

These starters can improve:

• engagement

• lead collection

• support workflows

• ecommerce assistance

Open the conversation starter settings

To configure conversation starters:

1. Open your AI Agent workspace

2. Go to the Playground

3. Open the Configure step

4. Scroll to the conversation starter section

Inside this section, you can manage:

• Smart Conversation Starter

• fallback tooltips

• AI-generated prompts

Use Smart Conversation Starter

The Smart Conversation Starter feature allows Mando AI to generate contextual prompts automatically based on the page content.

For example:

• ecommerce product pages may trigger product-related prompts

• support pages may suggest troubleshooting help

• onboarding pages may suggest setup assistance

This helps create more relevant conversations automatically.

Configure fallback tooltips

If Smart Conversation Starter is disabled or unavailable, Mando AI can display fallback tooltips.

You can configure:

• Tooltip 1

• Tooltip 2

• Tooltip 3

• Tooltip 4

Examples:

• “Need help choosing the right product?”

• “Do you have any shipping questions?”

• “Need help getting started?”

Short prompts usually perform better.

Use conversation starters for ecommerce

Conversation starters are especially useful for ecommerce workflows.

Common examples include:

• product recommendations

• sizing assistance

• delivery questions

• return policy guidance

• checkout support

This helps visitors engage with your AI Agent faster.

Use conversation starters for SaaS onboarding

SaaS teams often use starters for:

• onboarding guidance

• feature explanations

• setup assistance

• documentation help

Examples:

• “How do I connect my website?”

• “How do I install the widget?”

• “Where do I upload files?”

Test your conversation starters

After updating your starters:

1. Open the widget preview

2. Test different pages and flows

3. Review how prompts appear

4. Verify the wording feels natural

Testing helps improve engagement quality.

Keep prompts short and actionable

Good conversation starters are:

• short

• clear

• conversational

• action-oriented

Avoid:

• long explanations

• vague wording

• overly technical prompts

Update starters over time

As your workflows evolve, you can:

• add new prompts

• improve messaging

• optimize engagement

• adjust based on user behavior

Conversation starters often improve over time through testing and iteration.

Next steps

• Enable Human Handoff

• Configure AI settings

• Configure Users Capture