Connecting WhatsApp helps businesses automate customer support, answer common questions, and provide faster responses using AI.
This is especially useful for:
ecommerce stores
support teams
sales conversations
order inquiries
customer engagement
Open the WhatsApp integration
To connect WhatsApp:
Open your workspace
Go to Settings
Open Integrations
Stay inside the Channels tab
Find WhatsApp Business
Click Connect
This starts the WhatsApp connection flow.
Sign in with Meta
After clicking Connect, Mando AI redirects you to Meta authentication.
Inside the Meta flow:
Sign in to your Facebook account
Select your Meta Business account
Approve the requested permissions
Continue the setup process
This allows Mando AI to connect with your WhatsApp Business account securely.
Complete the WhatsApp setup
Depending on your Meta configuration, you may need to:
choose a WhatsApp Business account
connect a phone number
confirm business details
approve permissions
After setup is completed, you will return to Mando AI automatically.
Verify the connection
After connecting successfully:
Return to Settings → Integrations
Open the Channels tab
Confirm that WhatsApp shows as connected
Your AI Agent can now start handling WhatsApp conversations.
Test your WhatsApp experience
Before going live:
Send a test message to your WhatsApp number
Verify AI responses
Check conversation quality
Test common customer questions
This helps ensure the AI behaves correctly before customers begin using it.
PRO TIP:
WhatsApp conversations are usually shorter and faster than website chats. Keep your AI responses concise and easy to understand on mobile devices.