Connecting Messenger helps businesses automate customer conversations and respond faster across Facebook pages and social channels.

This is especially useful for:

ecommerce stores
customer support
social engagement
lead generation
automated messaging

Open the Messenger integration

To connect Messenger:

Open your workspace
Go to Settings
Open Integrations
Stay inside the Channels tab
Find Facebook Messenger
Click Connect

This starts the Messenger connection flow.

Sign in with Meta

After clicking Connect, Mando AI redirects you to Meta authentication.

Inside the Meta flow:

Sign in to your Facebook account
Select your Meta Business account
Approve the requested permissions
Continue the setup process

This allows Mando AI to connect with your Facebook Page securely.

Complete the Messenger setup

Depending on your Meta configuration, you may need to:

select a Facebook Page
approve Messenger permissions
confirm business settings
review connected channels

After setup is completed, you will return to Mando AI automatically.

Verify the connection

After connecting successfully:

Return to Settings → Integrations
Open the Channels tab
Confirm that Messenger shows as connected

Your AI Agent can now start handling Messenger conversations.

Test your Messenger experience

Before going live:

Send a test message to your Facebook Page
Verify AI responses
Review conversation quality
Test common customer questions

This helps ensure the AI behaves correctly before customers begin interacting with it.

Improve Messenger support quality

Messenger is commonly used for:

support requests
product questions
ecommerce conversations
customer engagement

For better AI performance:

maintain updated support content
keep policies clear
test real customer questions regularly
improve instructions over time

Manage the integration later

After connecting Messenger, you can later:

reconnect the integration
improve AI behavior
update connected knowledge
test new workflows

Your AI Agent configuration and synced content continue working across connected channels automatically.

PRO TIP:
Many customers treat Messenger conversations like live chat. Short and direct answers usually create a better customer experience.

Next steps

","Connecting Messenger helps businesses automate customer conversations and respond faster across Facebook pages and social channels.\n\nThis is especially useful for:\n\n- ecommerce stores\n- customer support\n- social engagement\n- lead generation\n- automated messaging\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-messenger-rNPXNOqqRi9F9l41ZiLZ94PVJrBrp2.png)## Open the Messenger integration\n\nTo connect Messenger:\n\n1. Open your workspace\n2. Go to **Settings**\n3. Open **Integrations**\n4. Stay inside the **Channels** tab\n5. Find **Facebook Messenger**\n6. Click **Connect**\n\nThis starts the Messenger connection flow.\n\n## Sign in with Meta\n\nAfter clicking **Connect**, Mando AI redirects you to Meta authentication.\n\nInside the Meta flow:\n\n1. Sign in to your Facebook account\n2. Select your Meta Business account\n3. Approve the requested permissions\n4. Continue the setup process\n\nThis allows Mando AI to connect with your Facebook Page securely.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-instagram-UcsPE0ikFrvu4xdSjKgTuCUUmRtFLQ.png)## Complete the Messenger setup\n\nDepending on your Meta configuration, you may need to:\n\n- select a Facebook Page\n- approve Messenger permissions\n- confirm business settings\n- review connected channels\n\nAfter setup is completed, you will return to Mando AI automatically.\n\n## Verify the connection\n\nAfter connecting successfully:\n\n1. Return to **Settings → Integrations**\n2. Open the **Channels** tab\n3. Confirm that Messenger shows as connected\n\nYour AI Agent can now start handling Messenger conversations.\n\n## Test your Messenger experience\n\nBefore going live:\n\n1. Send a test message to your Facebook Page\n2. Verify AI responses\n3. Review conversation quality\n4. Test common customer questions\n\nThis helps ensure the AI behaves correctly before customers begin interacting with it.\n\n## Improve Messenger support quality\n\nMessenger is commonly used for:\n\n- support requests\n- product questions\n- ecommerce conversations\n- customer engagement\n\nFor better AI performance:\n\n- maintain updated support content\n- keep policies clear\n- test real customer questions regularly\n- improve instructions over time\n\n## Manage the integration later\n\nAfter connecting Messenger, you can later:\n\n- reconnect the integration\n- improve AI behavior\n- update connected knowledge\n- test new workflows\n\nYour AI Agent configuration and synced content continue working across connected channels automatically.\n\n

PRO TIP:
Many customers treat Messenger conversations like live chat. Short and direct answers usually create a better customer experience.

\n\n\n## Next steps\n\n- [Connect Instagram](https://help.mando.cx/articles/rspqmspentom-connect-instagram)\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n- [Customize the Web Widget](https://help.mando.cx/articles/7lo3zubeudv9-customize-the-web-widget)",{"_46":244,"_245":246},"doc","content",[247,255,260,301,309,318,323,394,399,405,415,420,451,456,460,466,471,502,507,513,518,550,555,561,566,597,602,608,613,644,649,680,686,691,722,727,744,750,792],{"_46":248,"_249":250,"_245":252},"paragraph","attrs",{"_251":-5},"textAlign",[253],{"_140":254,"_46":140},"Connecting Messenger helps businesses automate customer conversations and respond faster across Facebook pages and social channels.",{"_46":248,"_249":256,"_245":257},{"_251":-5},[258],{"_140":259,"_46":140},"This is especially useful 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Connecting Instagram helps businesses automate customer communication and respond faster to common questions directly from Instagram.

This is especially useful for:

ecommerce stores
product inquiries
customer engagement
social commerce
support automation

Open the Instagram integration

To connect Instagram:

Open your workspace
Go to Settings
Open Integrations
Stay inside the Channels tab
Find Instagram
Click Connect

This starts the Instagram connection flow.

Sign in with Meta

After clicking Connect, Mando AI redirects you to Meta authentication.

Inside the Meta flow:

Sign in to your Facebook account
Select your Meta Business account
Approve the requested permissions
Continue the setup process

This allows Mando AI to connect with your Instagram Business account securely.

Complete the Instagram setup

Depending on your Meta configuration, you may need to:

select an Instagram Business account
connect a Facebook Page
approve permissions
confirm business settings

After setup is completed, you will return to Mando AI automatically.

Verify the connection

After connecting successfully:

Return to Settings → Integrations
Open the Channels tab
Confirm that Instagram shows as connected

Your AI Agent can now start handling Instagram conversations.

Test your Instagram experience

Before going live:

Send a test message to your Instagram account
Review AI responses
Verify response quality
Test common customer questions

This helps ensure the AI behaves correctly before customers begin interacting with it.

Improve Instagram support quality

Instagram conversations are often:

shorter
faster
mobile-focused

For better results:

keep responses concise
maintain clear product information
update shipping and return policies regularly
test real customer questions frequently

Manage the integration later

After connecting Instagram, you can later:

reconnect the integration
improve AI behavior
update connected knowledge
test new workflows

Your AI Agent configuration and synced content continue working across connected channels automatically.

PRO TIP:
Instagram customers usually expect fast and simple replies. Shorter answers often create a better messaging experience on mobile devices.

Next steps

","Connecting Instagram helps businesses automate customer communication and respond faster to common questions directly from Instagram.\n\nThis is especially useful for:\n\n- ecommerce stores\n- product inquiries\n- customer engagement\n- social commerce\n- support automation\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/instagram-connect-8DhlE5EuKpINY76aNltFMyN33Rgn6M.png)## Open the Instagram integration\n\nTo connect Instagram:\n\n1. Open your workspace\n2. Go to **Settings**\n3. Open **Integrations**\n4. Stay inside the **Channels** tab\n5. Find **Instagram**\n6. Click **Connect**\n\nThis starts the Instagram connection flow.\n\n## Sign in with Meta\n\nAfter clicking **Connect**, Mando AI redirects you to Meta authentication.\n\nInside the Meta flow:\n\n1. Sign in to your Facebook account\n2. Select your Meta Business account\n3. Approve the requested permissions\n4. Continue the setup process\n\nThis allows Mando AI to connect with your Instagram Business account securely.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-instagram-2KXQCgmnphZwP9Mdj8NleymNszoLwR.png)## Complete the Instagram setup\n\nDepending on your Meta configuration, you may need to:\n\n- select an Instagram Business account\n- connect a Facebook Page\n- approve permissions\n- confirm business settings\n\nAfter setup is completed, you will return to Mando AI automatically.\n\n## Verify the connection\n\nAfter connecting successfully:\n\n1. Return to **Settings → Integrations**\n2. Open the **Channels** tab\n3. Confirm that Instagram shows as connected\n\nYour AI Agent can now start handling Instagram conversations.\n\n## Test your Instagram experience\n\nBefore going live:\n\n1. Send a test message to your Instagram account\n2. Review AI responses\n3. Verify response quality\n4. Test common customer questions\n\nThis helps ensure the AI behaves correctly before customers begin interacting with it.\n\n## Improve Instagram support quality\n\nInstagram conversations are often:\n\n- shorter\n- faster\n- mobile-focused\n\nFor better results:\n\n- keep responses concise\n- maintain clear product information\n- update shipping and return policies regularly\n- test real customer questions frequently\n\n## Manage the integration later\n\nAfter connecting Instagram, you can later:\n\n- reconnect the integration\n- improve AI behavior\n- update connected knowledge\n- test new workflows\n\nYour AI Agent configuration and synced content continue working across connected channels automatically.\n\n

PRO TIP:
Instagram customers usually expect fast and simple replies. Shorter answers often create a better messaging experience on mobile devices.

\n\n\n## Next steps\n\n- [Connect Messenger](https://help.mando.cx/articles/rqahn3xy77oh-connect-messenger)\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n- [Customize the Web Widget](https://help.mando.cx/articles/7lo3zubeudv9-customize-the-web-widget)",{"_46":244,"_245":810},[811,816,820,856,860,866,871,927,932,937,945,949,976,981,985,991,995,1025,1029,1034,1038,1067,1072,1078,1082,1112,1116,1122,1127,1151,1156,1187,1192,1197,1224,1228,1240,1245,1276],{"_46":248,"_249":812,"_245":813},{"_251":-5},[814],{"_140":815,"_46":140},"Connecting Instagram helps businesses automate customer communication and respond faster to common questions directly from Instagram.",{"_46":248,"_249":817,"_245":818},{"_251":-5},[819],{"_140":259,"_46":140},{"_46":261,"_249":821,"_245":822},{"_263":19},[823,829,836,842,849],{"_46":266,"_245":824},[825],{"_46":248,"_249":826,"_245":827},{"_251":-5},[828],{"_140":272,"_46":140},{"_46":266,"_245":830},[831],{"_46":248,"_249":832,"_245":833},{"_251":-5},[834],{"_140":835,"_46":140},"product inquiries",{"_46":266,"_245":837},[838],{"_46":248,"_249":839,"_245":840},{"_251":-5},[841],{"_140":643,"_46":140},{"_46":266,"_245":843},[844],{"_46":248,"_249":845,"_245":846},{"_251":-5},[847],{"_140":848,"_46":140},"social commerce",{"_46":266,"_245":850},[851],{"_46":248,"_249":852,"_245":853},{"_251":-5},[854],{"_140":855,"_46":140},"support 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starts the Instagram connection flow.",{"_46":310,"_249":933,"_245":935},{"_24":934,"_313":314,"_251":-5},"23970063-8290-46ab-89fd-5ec736945885",[936],{"_140":404,"_46":140},{"_46":248,"_249":938,"_245":939},{"_251":-5},[940,941,944],{"_140":409,"_46":140},{"_140":391,"_46":140,"_345":942},[943],{"_46":348},{"_140":414,"_46":140},{"_46":248,"_249":946,"_245":947},{"_251":-5},[948],{"_140":419,"_46":140},{"_46":324,"_249":950,"_245":951},{"_46":-5,"_326":327,"_263":19},[952,958,964,970],{"_46":266,"_245":953},[954],{"_46":248,"_249":955,"_245":956},{"_251":-5},[957],{"_140":429,"_46":140},{"_46":266,"_245":959},[960],{"_46":248,"_249":961,"_245":962},{"_251":-5},[963],{"_140":436,"_46":140},{"_46":266,"_245":965},[966],{"_46":248,"_249":967,"_245":968},{"_251":-5},[969],{"_140":443,"_46":140},{"_46":266,"_245":971},[972],{"_46":248,"_249":973,"_245":974},{"_251":-5},[975],{"_140":450,"_46":140},{"_46":248,"_249":977,"_245":978},{"_251":-5},[979],{"_140":980,"_46":140},"This allows Mando AI to connect with your Instagram Business account securely.",{"_46":302,"_249":982},{"_304":-5,"_305":983,"_48":-5,"_307":984},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-instagram-2KXQCgmnphZwP9Mdj8NleymNszoLwR.png","ast_01krjg4nwxfqcrgtvm22wd0bxm",{"_46":310,"_249":986,"_245":988},{"_24":987,"_313":314,"_251":-5},"3e544e35-559c-4685-9b40-b9615506a781",[989],{"_140":990,"_46":140},"Complete the Instagram setup",{"_46":248,"_249":992,"_245":993},{"_251":-5},[994],{"_140":470,"_46":140},{"_46":261,"_249":996,"_245":997},{"_263":19},[998,1005,1012,1019],{"_46":266,"_245":999},[1000],{"_46":248,"_249":1001,"_245":1002},{"_251":-5},[1003],{"_140":1004,"_46":140},"select an Instagram Business account",{"_46":266,"_245":1006},[1007],{"_46":248,"_249":1008,"_245":1009},{"_251":-5},[1010],{"_140":1011,"_46":140},"connect a Facebook Page",{"_46":266,"_245":1013},[1014],{"_46":248,"_249":1015,"_245":1016},{"_251":-5},[1017],{"_140":1018,"_46":140},"approve permissions",{"_46":266,"_245":1020},[1021],{"_46":248,"_249":1022,"_245":1023},{"_251":-5},[1024],{"_140":494,"_46":140},{"_46":248,"_249":1026,"_245":1027},{"_251":-5},[1028],{"_140":506,"_46":140},{"_46":310,"_249":1030,"_245":1032},{"_24":1031,"_313":314,"_251":-5},"247b57dc-5e68-492d-9b9e-24a26b49a502",[1033],{"_140":512,"_46":140},{"_46":248,"_249":1035,"_245":1036},{"_251":-5},[1037],{"_140":517,"_46":140},{"_46":324,"_249":1039,"_245":1040},{"_46":-5,"_326":327,"_263":19},[1041,1050,1060],{"_46":266,"_245":1042},[1043],{"_46":248,"_249":1044,"_245":1045},{"_251":-5},[1046,1047],{"_140":527,"_46":140},{"_140":529,"_46":140,"_345":1048},[1049],{"_46":348},{"_46":266,"_245":1051},[1052],{"_46":248,"_249":1053,"_245":1054},{"_251":-5},[1055,1056,1059],{"_140":538,"_46":140},{"_140":49,"_46":140,"_345":1057},[1058],{"_46":348},{"_140":371,"_46":140},{"_46":266,"_245":1061},[1062],{"_46":248,"_249":1063,"_245":1064},{"_251":-5},[1065],{"_140":1066,"_46":140},"Confirm that Instagram shows as connected",{"_46":248,"_249":1068,"_245":1069},{"_251":-5},[1070],{"_140":1071,"_46":140},"Your AI Agent can now start handling Instagram conversations.",{"_46":310,"_249":1073,"_245":1075},{"_24":1074,"_313":314,"_251":-5},"2ca23a2d-2fb1-486f-a9ef-ce88ab623278",[1076],{"_140":1077,"_46":140},"Test your Instagram experience",{"_46":248,"_249":1079,"_245":1080},{"_251":-5},[1081],{"_140":565,"_46":140},{"_46":324,"_249":1083,"_245":1084},{"_46":-5,"_326":327,"_263":19},[1085,1092,1099,1106],{"_46":266,"_245":1086},[1087],{"_46":248,"_249":1088,"_245":1089},{"_251":-5},[1090],{"_140":1091,"_46":140},"Send a test message to your Instagram account",{"_46":266,"_245":1093},[1094],{"_46":248,"_249":1095,"_245":1096},{"_251":-5},[1097],{"_140":1098,"_46":140},"Review AI responses",{"_46":266,"_245":1100},[1101],{"_46":248,"_249":1102,"_245":1103},{"_251":-5},[1104],{"_140":1105,"_46":140},"Verify response quality",{"_46":266,"_245":1107},[1108],{"_46":248,"_249":1109,"_245":1110},{"_251":-5},[1111],{"_140":596,"_46":140},{"_46":248,"_249":1113,"_245":1114},{"_251":-5},[1115],{"_140":601,"_46":140},{"_46":310,"_249":1117,"_245":1119},{"_24":1118,"_313":314,"_251":-5},"f097a510-5dbe-42a9-8955-a634665cdac7",[1120],{"_140":1121,"_46":140},"Improve Instagram support quality",{"_46":248,"_249":1123,"_245":1124},{"_251":-5},[1125],{"_140":1126,"_46":140},"Instagram conversations are often:",{"_46":261,"_249":1128,"_245":1129},{"_263":19},[1130,1137,1144],{"_46":266,"_245":1131},[1132],{"_46":248,"_249":1133,"_245":1134},{"_251":-5},[1135],{"_140":1136,"_46":140},"shorter",{"_46":266,"_245":1138},[1139],{"_46":248,"_249":1140,"_245":1141},{"_251":-5},[1142],{"_140":1143,"_46":140},"faster",{"_46":266,"_245":1145},[1146],{"_46":248,"_249":1147,"_245":1148},{"_251":-5},[1149],{"_140":1150,"_46":140},"mobile-focused",{"_46":248,"_249":1152,"_245":1153},{"_251":-5},[1154],{"_140":1155,"_46":140},"For better results:",{"_46":261,"_249":1157,"_245":1158},{"_263":19},[1159,1166,1173,1180],{"_46":266,"_245":1160},[1161],{"_46":248,"_249":1162,"_245":1163},{"_251":-5},[1164],{"_140":1165,"_46":140},"keep responses concise",{"_46":266,"_245":1167},[1168],{"_46":248,"_249":1169,"_245":1170},{"_251":-5},[1171],{"_140":1172,"_46":140},"maintain clear product information",{"_46":266,"_245":1174},[1175],{"_46":248,"_249":1176,"_245":1177},{"_251":-5},[1178],{"_140":1179,"_46":140},"update shipping and return policies regularly",{"_46":266,"_245":1181},[1182],{"_46":248,"_249":1183,"_245":1184},{"_251":-5},[1185],{"_140":1186,"_46":140},"test real customer questions frequently",{"_46":310,"_249":1188,"_245":1190},{"_24":1189,"_313":314,"_251":-5},"c1f15900-7912-4ecc-96c3-4225f59c34f0",[1191],{"_140":685,"_46":140},{"_46":248,"_249":1193,"_245":1194},{"_251":-5},[1195],{"_140":1196,"_46":140},"After connecting Instagram, you can later:",{"_46":261,"_249":1198,"_245":1199},{"_263":19},[1200,1206,1212,1218],{"_46":266,"_245":1201},[1202],{"_46":248,"_249":1203,"_245":1204},{"_251":-5},[1205],{"_140":700,"_46":140},{"_46":266,"_245":1207},[1208],{"_46":248,"_249":1209,"_245":1210},{"_251":-5},[1211],{"_140":707,"_46":140},{"_46":266,"_245":1213},[1214],{"_46":248,"_249":1215,"_245":1216},{"_251":-5},[1217],{"_140":714,"_46":140},{"_46":266,"_245":1219},[1220],{"_46":248,"_249":1221,"_245":1222},{"_251":-5},[1223],{"_140":721,"_46":140},{"_46":248,"_249":1225,"_245":1226},{"_251":-5},[1227],{"_140":726,"_46":140},{"_46":728,"_245":1229},[1230,1239],{"_46":731,"_245":1231},[1232],{"_46":248,"_249":1233,"_245":1234},{"_251":-5},[1235,1236,1237],{"_140":737,"_46":140},{"_46":739},{"_140":1238,"_46":140},"Instagram customers usually expect fast and simple replies. Shorter answers often create a better messaging experience on mobile devices.",{"_46":743},{"_46":310,"_249":1241,"_245":1243},{"_24":1242,"_313":314,"_251":-5},"b4916777-002d-4f4a-a961-fbee488b0191",[1244],{"_140":749,"_46":140},{"_46":261,"_249":1246,"_245":1247},{"_263":19},[1248,1258,1267],{"_46":266,"_245":1249},[1250],{"_46":248,"_249":1251,"_245":1252},{"_251":-5},[1253],{"_140":239,"_46":140,"_345":1254},[1255],{"_46":68,"_249":1256},{"_763":764,"_765":1257,"_767":-5,"_768":769},"https://help.mando.cx/articles/rqahn3xy77oh-connect-messenger",{"_46":266,"_245":1259},[1260],{"_46":248,"_249":1261,"_245":1262},{"_251":-5},[1263],{"_140":776,"_46":140,"_345":1264},[1265],{"_46":68,"_249":1266},{"_763":764,"_765":780,"_767":-5,"_768":769},{"_46":266,"_245":1268},[1269],{"_46":248,"_249":1270,"_245":1271},{"_251":-5},[1272],{"_140":787,"_46":140,"_345":1273},[1274],{"_46":68,"_249":1275},{"_763":764,"_765":791,"_767":-5,"_768":769},{"_46":248,"_249":1277},{"_251":-5},{},[796],["D",1779676826256],"f2368d1d98b0660a93d3627258285202584d45597532df8584f4f22c6929c5e2",{"_24":1283,"_26":1284,"_28":1285,"_30":31,"_5":32,"_33":25,"_34":1286,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1287,"_42":43,"_44":43,"_45":43,"_46":238,"_48":787,"_50":55,"_52":1288,"_54":1289,"_56":1290,"_57":1291,"_58":1790,"_60":61,"_62":61,"_63":-5,"_64":1791,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":1792,"_72":798,"_74":1793,"_75":-5},"cnt_01krjfcfwrfqcrgthyf1z0wys5",["D",1778736578457],["D",1779676826781],"7lo3zubeudv9",["D",1778736783654],"Learn how to customize the Mando AI Web Widget and match the chat experience with your brand and website design.","

The Web Widget can be customized to improve:

branding
customer experience
visibility
engagement
usability

You can control the widget’s appearance directly from the Playground.

Open the widget customization settings

To customize the Web Widget:

Open your AI Agent workspace
Go to the Playground
Open the Set Design step

Inside this section, you can update the widget’s appearance and behavior.

Customize widget colors

You can update:

primary colors
background colors
action colors
text colors

This helps match the widget with your website branding.

For example:

ecommerce stores often match storefront colors
SaaS companies often use brand accent colors

Update the welcome message

The welcome message is the first thing visitors see when opening the widget.

You can customize:

greeting text
introduction message
support prompts

Examples:

“How can we help you today?”
“Ask us anything about shipping or returns.”
“Need help getting started?”

Short and clear welcome messages usually work best.

Configure the launcher

You can customize how the launcher appears on your website.

Available settings may include:

launcher position
horizontal spacing
vertical spacing
launcher icon

This helps improve visibility across different layouts and devices.

Customize branding

Depending on your workspace configuration, you may be able to customize:

company logo
widget appearance
member avatars
branding visibility

Consistent branding creates a more professional support experience.

Test the widget design

After updating the design:

Use the live preview panel
Test the widget on desktop and mobile
Verify readability and spacing
Confirm the experience matches your website

Testing helps identify visual issues before deployment.

Update the design anytime

Widget changes can be updated later without reinstalling the script.

This allows you to:

refresh branding
improve onboarding messages
optimize engagement
improve customer experience over time

Changes are applied automatically after saving.

PRO TIP:
Keep the widget experience simple and easy to scan. Most users decide whether to interact with the widget within a few seconds.

Next steps

","The Web Widget can be customized to improve:\n\n- branding\n\n- customer experience\n\n- visibility\n\n- engagement\n\n- usability\n\nYou can control the widget’s appearance directly from the Playground.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/set-design-bfDMHr3c1lDeHCsj5g0USKNXPErDe0.png)## Open the widget customization settings\n\nTo customize the Web Widget:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Set Design** step\n\nInside this section, you can update the widget’s appearance and behavior.\n\n## Customize widget colors\n\nYou can update:\n\n- primary colors\n\n- background colors\n\n- action colors\n\n- text colors\n\nThis helps match the widget with your website branding.\n\nFor example:\n\n- ecommerce stores often match storefront colors\n\n- SaaS companies often use brand accent colors\n\n## Update the welcome message\n\nThe welcome message is the first thing visitors see when opening the widget.\n\nYou can customize:\n\n- greeting text\n\n- introduction message\n\n- support prompts\n\nExamples:\n\n- “How can we help you today?”\n\n- “Ask us anything about shipping or returns.”\n\n- “Need help getting started?”\n\nShort and clear welcome messages usually work best.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/home-page-greetings-URE9u8EMQ4HQ9t4nuQ5MlvvkZ6eIqB.png)## Configure the launcher\n\nYou can customize how the launcher appears on your website.\n\nAvailable settings may include:\n\n- launcher position\n\n- horizontal spacing\n\n- vertical spacing\n\n- launcher icon\n\nThis helps improve visibility across different layouts and devices.\n\n## Customize branding\n\nDepending on your workspace configuration, you may be able to customize:\n\n- company logo\n\n- widget appearance\n\n- member avatars\n\n- branding visibility\n\nConsistent branding creates a more professional support experience.\n\n## Test the widget design\n\nAfter updating the design:\n\n1. Use the live preview panel\n\n2. Test the widget on desktop and mobile\n\n3. Verify readability and spacing\n\n4. Confirm the experience matches your website\n\nTesting helps identify visual issues before deployment.\n\n## Update the design anytime\n\nWidget changes can be updated later without reinstalling the script.\n\nThis allows you to:\n\n- refresh branding\n\n- improve onboarding messages\n\n- optimize engagement\n\n- improve customer experience over time\n\nChanges are applied automatically after saving.\n\n

PRO TIP:
Keep the widget experience simple and easy to scan. Most users decide whether to interact with the widget within a few seconds.

\n\n\n## Next steps\n\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n\n- [Connect the Web Widget](https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget)\n\n- [Connect Instagram](https://help.mando.cx/articles/rspqmspentom-connect-instagram)",{"_46":244,"_245":1292},[1293,1298,1336,1341,1345,1351,1356,1389,1394,1400,1405,1436,1441,1446,1463,1469,1474,1479,1503,1508,1532,1537,1541,1547,1552,1557,1588,1593,1599,1604,1635,1640,1646,1651,1682,1687,1693,1698,1703,1734,1739,1751,1756,1788],{"_46":248,"_249":1294,"_245":1295},{"_251":-5},[1296],{"_140":1297,"_46":140},"The Web Widget can be customized to improve:",{"_46":261,"_249":1299,"_245":1300},{"_263":61},[1301,1308,1315,1322,1329],{"_46":266,"_245":1302},[1303],{"_46":248,"_249":1304,"_245":1305},{"_251":-5},[1306],{"_140":1307,"_46":140},"branding",{"_46":266,"_245":1309},[1310],{"_46":248,"_249":1311,"_245":1312},{"_251":-5},[1313],{"_140":1314,"_46":140},"customer experience",{"_46":266,"_245":1316},[1317],{"_46":248,"_249":1318,"_245":1319},{"_251":-5},[1320],{"_140":1321,"_46":140},"visibility",{"_46":266,"_245":1323},[1324],{"_46":248,"_249":1325,"_245":1326},{"_251":-5},[1327],{"_140":1328,"_46":140},"engagement",{"_46":266,"_245":1330},[1331],{"_46":248,"_249":1332,"_245":1333},{"_251":-5},[1334],{"_140":1335,"_46":140},"usability",{"_46":248,"_249":1337,"_245":1338},{"_251":-5},[1339],{"_140":1340,"_46":140},"You can control the widget’s appearance directly from the Playground.",{"_46":302,"_249":1342},{"_304":-5,"_305":1343,"_48":-5,"_307":1344},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/set-design-bfDMHr3c1lDeHCsj5g0USKNXPErDe0.png","ast_01krjffm3jfqcrgtnvraddzvsf",{"_46":310,"_249":1346,"_245":1348},{"_24":1347,"_313":314,"_251":-5},"7fa03646-b013-4981-bc0d-8c80d358b825",[1349],{"_140":1350,"_46":140},"Open the widget customization settings",{"_46":248,"_249":1352,"_245":1353},{"_251":-5},[1354],{"_140":1355,"_46":140},"To customize the Web Widget:",{"_46":324,"_249":1357,"_245":1358},{"_46":-5,"_326":327,"_263":61},[1359,1366,1377],{"_46":266,"_245":1360},[1361],{"_46":248,"_249":1362,"_245":1363},{"_251":-5},[1364],{"_140":1365,"_46":140},"Open your AI Agent workspace",{"_46":266,"_245":1367},[1368],{"_46":248,"_249":1369,"_245":1370},{"_251":-5},[1371,1373],{"_140":1372,"_46":140},"Go to the ",{"_140":1374,"_46":140,"_345":1375},"Playground",[1376],{"_46":348},{"_46":266,"_245":1378},[1379],{"_46":248,"_249":1380,"_245":1381},{"_251":-5},[1382,1383,1387],{"_140":538,"_46":140},{"_140":1384,"_46":140,"_345":1385},"Set Design",[1386],{"_46":348},{"_140":1388,"_46":140}," step",{"_46":248,"_249":1390,"_245":1391},{"_251":-5},[1392],{"_140":1393,"_46":140},"Inside this section, you can update the widget’s appearance and behavior.",{"_46":310,"_249":1395,"_245":1397},{"_24":1396,"_313":314,"_251":-5},"37f630b9-2b01-45b7-a6ee-9fe1d1b45d62",[1398],{"_140":1399,"_46":140},"Customize widget colors",{"_46":248,"_249":1401,"_245":1402},{"_251":-5},[1403],{"_140":1404,"_46":140},"You can update:",{"_46":261,"_249":1406,"_245":1407},{"_263":61},[1408,1415,1422,1429],{"_46":266,"_245":1409},[1410],{"_46":248,"_249":1411,"_245":1412},{"_251":-5},[1413],{"_140":1414,"_46":140},"primary colors",{"_46":266,"_245":1416},[1417],{"_46":248,"_249":1418,"_245":1419},{"_251":-5},[1420],{"_140":1421,"_46":140},"background colors",{"_46":266,"_245":1423},[1424],{"_46":248,"_249":1425,"_245":1426},{"_251":-5},[1427],{"_140":1428,"_46":140},"action colors",{"_46":266,"_245":1430},[1431],{"_46":248,"_249":1432,"_245":1433},{"_251":-5},[1434],{"_140":1435,"_46":140},"text colors",{"_46":248,"_249":1437,"_245":1438},{"_251":-5},[1439],{"_140":1440,"_46":140},"This helps match the widget with your website branding.",{"_46":248,"_249":1442,"_245":1443},{"_251":-5},[1444],{"_140":1445,"_46":140},"For example:",{"_46":261,"_249":1447,"_245":1448},{"_263":61},[1449,1456],{"_46":266,"_245":1450},[1451],{"_46":248,"_249":1452,"_245":1453},{"_251":-5},[1454],{"_140":1455,"_46":140},"ecommerce stores often match storefront colors",{"_46":266,"_245":1457},[1458],{"_46":248,"_249":1459,"_245":1460},{"_251":-5},[1461],{"_140":1462,"_46":140},"SaaS companies often use brand accent colors",{"_46":310,"_249":1464,"_245":1466},{"_24":1465,"_313":314,"_251":-5},"2905bac6-55d5-4cca-bb5d-7063e44bdd5c",[1467],{"_140":1468,"_46":140},"Update the welcome message",{"_46":248,"_249":1470,"_245":1471},{"_251":-5},[1472],{"_140":1473,"_46":140},"The welcome message is the first thing visitors see when opening the widget.",{"_46":248,"_249":1475,"_245":1476},{"_251":-5},[1477],{"_140":1478,"_46":140},"You can customize:",{"_46":261,"_249":1480,"_245":1481},{"_263":61},[1482,1489,1496],{"_46":266,"_245":1483},[1484],{"_46":248,"_249":1485,"_245":1486},{"_251":-5},[1487],{"_140":1488,"_46":140},"greeting text",{"_46":266,"_245":1490},[1491],{"_46":248,"_249":1492,"_245":1493},{"_251":-5},[1494],{"_140":1495,"_46":140},"introduction message",{"_46":266,"_245":1497},[1498],{"_46":248,"_249":1499,"_245":1500},{"_251":-5},[1501],{"_140":1502,"_46":140},"support prompts",{"_46":248,"_249":1504,"_245":1505},{"_251":-5},[1506],{"_140":1507,"_46":140},"Examples:",{"_46":261,"_249":1509,"_245":1510},{"_263":61},[1511,1518,1525],{"_46":266,"_245":1512},[1513],{"_46":248,"_249":1514,"_245":1515},{"_251":-5},[1516],{"_140":1517,"_46":140},"“How can we help you today?”",{"_46":266,"_245":1519},[1520],{"_46":248,"_249":1521,"_245":1522},{"_251":-5},[1523],{"_140":1524,"_46":140},"“Ask us anything about shipping or returns.”",{"_46":266,"_245":1526},[1527],{"_46":248,"_249":1528,"_245":1529},{"_251":-5},[1530],{"_140":1531,"_46":140},"“Need help getting started?”",{"_46":248,"_249":1533,"_245":1534},{"_251":-5},[1535],{"_140":1536,"_46":140},"Short and clear welcome messages usually work best.",{"_46":302,"_249":1538},{"_304":-5,"_305":1539,"_48":-5,"_307":1540},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/home-page-greetings-URE9u8EMQ4HQ9t4nuQ5MlvvkZ6eIqB.png","ast_01krjfhy37fqcrgtp3651m43x2",{"_46":310,"_249":1542,"_245":1544},{"_24":1543,"_313":314,"_251":-5},"2373ea3c-f833-4c7d-ab1c-560a50b94d17",[1545],{"_140":1546,"_46":140},"Configure the launcher",{"_46":248,"_249":1548,"_245":1549},{"_251":-5},[1550],{"_140":1551,"_46":140},"You can customize how the launcher appears on your website.",{"_46":248,"_249":1553,"_245":1554},{"_251":-5},[1555],{"_140":1556,"_46":140},"Available settings may include:",{"_46":261,"_249":1558,"_245":1559},{"_263":61},[1560,1567,1574,1581],{"_46":266,"_245":1561},[1562],{"_46":248,"_249":1563,"_245":1564},{"_251":-5},[1565],{"_140":1566,"_46":140},"launcher position",{"_46":266,"_245":1568},[1569],{"_46":248,"_249":1570,"_245":1571},{"_251":-5},[1572],{"_140":1573,"_46":140},"horizontal spacing",{"_46":266,"_245":1575},[1576],{"_46":248,"_249":1577,"_245":1578},{"_251":-5},[1579],{"_140":1580,"_46":140},"vertical spacing",{"_46":266,"_245":1582},[1583],{"_46":248,"_249":1584,"_245":1585},{"_251":-5},[1586],{"_140":1587,"_46":140},"launcher icon",{"_46":248,"_249":1589,"_245":1590},{"_251":-5},[1591],{"_140":1592,"_46":140},"This helps improve visibility across different layouts and devices.",{"_46":310,"_249":1594,"_245":1596},{"_24":1595,"_313":314,"_251":-5},"dc940d36-01a2-43ce-949b-81d01194501c",[1597],{"_140":1598,"_46":140},"Customize branding",{"_46":248,"_249":1600,"_245":1601},{"_251":-5},[1602],{"_140":1603,"_46":140},"Depending on your workspace configuration, you may be able to customize:",{"_46":261,"_249":1605,"_245":1606},{"_263":61},[1607,1614,1621,1628],{"_46":266,"_245":1608},[1609],{"_46":248,"_249":1610,"_245":1611},{"_251":-5},[1612],{"_140":1613,"_46":140},"company logo",{"_46":266,"_245":1615},[1616],{"_46":248,"_249":1617,"_245":1618},{"_251":-5},[1619],{"_140":1620,"_46":140},"widget appearance",{"_46":266,"_245":1622},[1623],{"_46":248,"_249":1624,"_245":1625},{"_251":-5},[1626],{"_140":1627,"_46":140},"member avatars",{"_46":266,"_245":1629},[1630],{"_46":248,"_249":1631,"_245":1632},{"_251":-5},[1633],{"_140":1634,"_46":140},"branding visibility",{"_46":248,"_249":1636,"_245":1637},{"_251":-5},[1638],{"_140":1639,"_46":140},"Consistent branding creates a more professional support experience.",{"_46":310,"_249":1641,"_245":1643},{"_24":1642,"_313":314,"_251":-5},"aa455df4-7d51-4d8f-8aec-e60dd43f728d",[1644],{"_140":1645,"_46":140},"Test the widget design",{"_46":248,"_249":1647,"_245":1648},{"_251":-5},[1649],{"_140":1650,"_46":140},"After updating the design:",{"_46":324,"_249":1652,"_245":1653},{"_46":-5,"_326":327,"_263":61},[1654,1661,1668,1675],{"_46":266,"_245":1655},[1656],{"_46":248,"_249":1657,"_245":1658},{"_251":-5},[1659],{"_140":1660,"_46":140},"Use the live preview panel",{"_46":266,"_245":1662},[1663],{"_46":248,"_249":1664,"_245":1665},{"_251":-5},[1666],{"_140":1667,"_46":140},"Test the widget on desktop and mobile",{"_46":266,"_245":1669},[1670],{"_46":248,"_249":1671,"_245":1672},{"_251":-5},[1673],{"_140":1674,"_46":140},"Verify readability and spacing",{"_46":266,"_245":1676},[1677],{"_46":248,"_249":1678,"_245":1679},{"_251":-5},[1680],{"_140":1681,"_46":140},"Confirm the experience matches your website",{"_46":248,"_249":1683,"_245":1684},{"_251":-5},[1685],{"_140":1686,"_46":140},"Testing helps identify visual issues before deployment.",{"_46":310,"_249":1688,"_245":1690},{"_24":1689,"_313":314,"_251":-5},"73359315-cf28-4fce-91ee-3917cc0524bb",[1691],{"_140":1692,"_46":140},"Update the design anytime",{"_46":248,"_249":1694,"_245":1695},{"_251":-5},[1696],{"_140":1697,"_46":140},"Widget changes can be updated later without reinstalling the script.",{"_46":248,"_249":1699,"_245":1700},{"_251":-5},[1701],{"_140":1702,"_46":140},"This allows you to:",{"_46":261,"_249":1704,"_245":1705},{"_263":61},[1706,1713,1720,1727],{"_46":266,"_245":1707},[1708],{"_46":248,"_249":1709,"_245":1710},{"_251":-5},[1711],{"_140":1712,"_46":140},"refresh branding",{"_46":266,"_245":1714},[1715],{"_46":248,"_249":1716,"_245":1717},{"_251":-5},[1718],{"_140":1719,"_46":140},"improve onboarding messages",{"_46":266,"_245":1721},[1722],{"_46":248,"_249":1723,"_245":1724},{"_251":-5},[1725],{"_140":1726,"_46":140},"optimize engagement",{"_46":266,"_245":1728},[1729],{"_46":248,"_249":1730,"_245":1731},{"_251":-5},[1732],{"_140":1733,"_46":140},"improve customer experience over time",{"_46":248,"_249":1735,"_245":1736},{"_251":-5},[1737],{"_140":1738,"_46":140},"Changes are applied automatically after saving.",{"_46":728,"_245":1740},[1741,1750],{"_46":731,"_245":1742},[1743],{"_46":248,"_249":1744,"_245":1745},{"_251":-5},[1746,1747,1748],{"_140":737,"_46":140},{"_46":739},{"_140":1749,"_46":140},"Keep the widget experience simple and easy to scan. Most users decide whether to interact with the widget within a few seconds.",{"_46":743},{"_46":310,"_249":1752,"_245":1754},{"_24":1753,"_313":314,"_251":-5},"eae4da32-ee55-4aff-9214-aca37d882f77",[1755],{"_140":749,"_46":140},{"_46":261,"_249":1757,"_245":1758},{"_263":61},[1759,1768,1779],{"_46":266,"_245":1760},[1761],{"_46":248,"_249":1762,"_245":1763},{"_251":-5},[1764],{"_140":776,"_46":140,"_345":1765},[1766],{"_46":68,"_249":1767},{"_763":764,"_765":780,"_767":-5,"_768":769},{"_46":266,"_245":1769},[1770],{"_46":248,"_249":1771,"_245":1772},{"_251":-5},[1773],{"_140":1774,"_46":140,"_345":1775},"Connect the Web Widget",[1776],{"_46":68,"_249":1777},{"_763":764,"_765":1778,"_767":-5,"_768":769},"https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget",{"_46":266,"_245":1780},[1781],{"_46":248,"_249":1782,"_245":1783},{"_251":-5},[1784],{"_140":759,"_46":140,"_345":1785},[1786],{"_46":68,"_249":1787},{"_763":764,"_765":766,"_767":-5,"_768":769},{"_46":248,"_249":1789},{"_251":-5},{},[796],["D",1779676826773],"da9a187343b2a221838c2b340093105e27e7f295b68f5288ffcbd6e8bd0b22e1",{"_24":1795,"_26":1796,"_28":1797,"_30":31,"_5":32,"_33":25,"_34":1798,"_36":-5,"_37":9,"_38":-5,"_39":40,"_41":1799,"_42":43,"_44":43,"_45":43,"_46":238,"_48":1774,"_50":55,"_52":1800,"_54":1801,"_56":1802,"_57":1803,"_58":2214,"_60":61,"_62":61,"_63":-5,"_64":2215,"_66":19,"_67":19,"_68":-5,"_69":-5,"_70":-5,"_71":2216,"_72":798,"_74":2217,"_75":-5},"cnt_01krjfa2c4fqcrgtey8ese6x26",["D",1778736499077],["D",1779676827296],"hqowdhe6tjc4",["D",1778736507913],"Learn how to connect the Mando AI Web Widget and allow visitors to chat with your AI Agent directly from your website.","

The Web Widget lets customers interact with your AI Agent using a live chat experience embedded on your website.

This is useful for:

customer support
ecommerce assistance
lead generation
onboarding
product questions

Open the Web Widget installation page

To install the widget:

Open your AI Agent workspace
Go to the Playground
Open the Test & Deploy step
Stay on the Website Visitor tab

Inside this section, Mando AI provides your installation script.

Copy the installation script

Inside the installation section:

Click Copy
Copy the generated script

The script is unique to your workspace and AI Agent.

Add the script to your website

Paste the script before the closing </body> tag on your website.

Example locations include:

website templates
theme layouts
footer scripts
global site settings

After publishing your changes, the widget will appear on your website automatically.

Install using Google Tag Manager

Mando AI also supports installation through Google Tag Manager.

To do this:

Open Google Tag Manager
Create a new custom HTML tag
Paste the widget script
Publish your container changes

This is useful if you manage scripts centrally using GTM.

Test the widget

After installation:

Open your website
Verify the widget appears correctly
Start a test conversation
Review your AI Agent responses

You can continue testing and improving your AI experience from the Playground.

Customize the widget later

After installation, you can continue customizing:

colors
greeting messages
launcher position
branding
AI behavior

Widget settings can be updated later without reinstalling the script.

PRO TIP:
Test the widget on both desktop and mobile devices after installation to make sure the experience looks correct across all screen sizes.

Next steps

","The Web Widget lets customers interact with your AI Agent using a live chat experience embedded on your website.\n\nThis is useful for:\n\n- customer support\n- ecommerce assistance\n- lead generation\n- onboarding\n- product questions\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/test-and-deploy-UfancjT7hwQgYrv2U9MT201e3U3d25.png)## Open the Web Widget installation page\n\nTo install the widget:\n\n1. Open your AI Agent workspace\n2. Go to the **Playground**\n3. Open the **Test & Deploy** step\n4. Stay on the **Website Visitor** tab\n\nInside this section, Mando AI provides your installation script.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/web-widget-7MjcNINInQ9xAmzav2Cb1xDzzSAgDV.png)## Copy the installation script\n\nInside the installation section:\n\n1. Click **Copy**\n2. Copy the generated script\n\nThe script is unique to your workspace and AI Agent.\n\n## Add the script to your website\n\nPaste the script before the closing `` tag on your website.\n\nExample locations include:\n\n- website templates\n- theme layouts\n- footer scripts\n- global site settings\n\nAfter publishing your changes, the widget will appear on your website automatically.\n\n## Install using Google Tag Manager\n\nMando AI also supports installation through Google Tag Manager.\n\nTo do this:\n\n1. Open Google Tag Manager\n2. Create a new custom HTML tag\n3. Paste the widget script\n4. Publish your container changes\n\nThis is useful if you manage scripts centrally using GTM.\n\n## Test the widget\n\nAfter installation:\n\n1. Open your website\n2. Verify the widget appears correctly\n3. Start a test conversation\n4. Review your AI Agent responses\n\nYou can continue testing and improving your AI experience from the Playground.\n\n## Customize the widget later\n\nAfter installation, you can continue customizing:\n\n- colors\n- greeting messages\n- launcher position\n- branding\n- AI behavior\n\n ![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/widget-preview-KPxWmSAk1xqOGlwv8kqGDPgulHLpPt.png)\n\nWidget settings can be updated later without reinstalling the script.\n\n

PRO TIP:
Test the widget on both desktop and mobile devices after installation to make sure the experience looks correct across all screen sizes.

\n\n\n## Next steps\n\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n- [Connect Instagram](https://help.mando.cx/articles/rspqmspentom-connect-instagram)\n- [Connect Messenger](https://help.mando.cx/articles/rqahn3xy77oh-connect-messenger)",{"_46":244,"_245":1804},[1805,1810,1815,1850,1854,1860,1865,1906,1911,1915,1921,1926,1946,1951,1957,1969,1974,2005,2010,2016,2021,2026,2057,2062,2068,2073,2104,2109,2115,2120,2160,2165,2177,2182,2212],{"_46":248,"_249":1806,"_245":1807},{"_251":-5},[1808],{"_140":1809,"_46":140},"The Web Widget lets customers interact with your AI Agent using a live chat experience embedded on your website.",{"_46":248,"_249":1811,"_245":1812},{"_251":-5},[1813],{"_140":1814,"_46":140},"This is useful 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how to connect WhatsApp to Mando AI and allow customers to chat with your AI Agent directly through WhatsApp.","

Connecting WhatsApp helps businesses automate customer support, answer common questions, and provide faster responses using AI.

This is especially useful for:

ecommerce stores
support teams
sales conversations
order inquiries
customer engagement

Open the WhatsApp integration

To connect WhatsApp:

Open your workspace
Go to Settings
Open Integrations
Stay inside the Channels tab
Find WhatsApp Business
Click Connect

This starts the WhatsApp connection flow.

Sign in with Meta

After clicking Connect, Mando AI redirects you to Meta authentication.

Inside the Meta flow:

Sign in to your Facebook account
Select your Meta Business account
Approve the requested permissions
Continue the setup process

This allows Mando AI to connect with your WhatsApp Business account securely.

Complete the WhatsApp setup

Depending on your Meta configuration, you may need to:

choose a WhatsApp Business account
connect a phone number
confirm business details
approve permissions

After setup is completed, you will return to Mando AI automatically.

Verify the connection

After connecting successfully:

Return to Settings → Integrations
Open the Channels tab
Confirm that WhatsApp shows as connected

Your AI Agent can now start handling WhatsApp conversations.

Test your WhatsApp experience

Before going live:

Send a test message to your WhatsApp number
Verify AI responses
Check conversation quality
Test common customer questions

This helps ensure the AI behaves correctly before customers begin using it.

PRO TIP:
WhatsApp conversations are usually shorter and faster than website chats. Keep your AI responses concise and easy to understand on mobile devices.

Next steps

","Connecting WhatsApp helps businesses automate customer support, answer common questions, and provide faster responses using AI.\n\nThis is especially useful for:\n\n- ecommerce stores\n\n- support teams\n\n- sales conversations\n\n- order inquiries\n\n- customer engagement\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-whatsapp-jwAFBsCyUMgfX8ShuqzxtqTtkjO5Lk.png)Open the WhatsApp integration\n\nTo connect WhatsApp:\n\n1. Open your workspace\n\n2. Go to **Settings**\n\n3. Open **Integrations**\n\n4. Stay inside the **Channels** tab\n\n5. Find **WhatsApp Business**\n\n6. Click **Connect**\n\nThis starts the WhatsApp connection flow.\n\n## Sign in with Meta\n\nAfter clicking **Connect**, Mando AI redirects you to Meta authentication.\n\nInside the Meta flow:\n\n1. Sign in to your Facebook account\n\n2. Select your Meta Business account\n\n3. Approve the requested permissions\n\n4. Continue the setup process\n\nThis allows Mando AI to connect with your WhatsApp Business account securely.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/meta-login-wTcer4UWVkhhO08ZQFKb13EVqF3VZB.png)## Complete the WhatsApp setup\n\nDepending on your Meta configuration, you may need to:\n\n- choose a WhatsApp Business account\n\n- connect a phone number\n\n- confirm business details\n\n- approve permissions\n\nAfter setup is completed, you will return to Mando AI automatically.\n\n## Verify the connection\n\nAfter connecting successfully:\n\n1. Return to **Settings → Integrations**\n\n2. Open the **Channels** tab\n\n3. Confirm that WhatsApp shows as connected\n\nYour AI Agent can now start handling WhatsApp conversations.\n\n## Test your WhatsApp experience\n\nBefore going live:\n\n1. Send a test message to your WhatsApp number\n\n2. Verify AI responses\n\n3. Check conversation quality\n\n4. Test common customer questions\n\nThis helps ensure the AI behaves correctly before customers begin using it.\n\n

PRO TIP:
WhatsApp conversations are usually shorter and faster than website chats. Keep your AI responses concise and easy to understand on mobile devices.

\n\n\n## Next steps\n\n- [Connect the Web Widget](https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget)\n\n- [Understand user roles](https://help.mando.cx/articles/t3i5gshgrpr7-understand-user-roles)\n\n- [Understand Mando AI plans](https://help.mando.cx/articles/yc9s9qir92v1-understand-mando-ai-plans)",{"_46":244,"_245":2228},[2229,2234,2238,2274,2276,2280,2285,2290,2346,2351,2356,2364,2368,2395,2400,2404,2410,2414,2444,2448,2453,2457,2486,2491,2497,2501,2530,2535,2547,2552,2586],{"_46":248,"_249":2230,"_245":2231},{"_251":-5},[2232],{"_140":2233,"_46":140},"Connecting WhatsApp helps businesses automate customer support, answer common questions, and provide faster responses using 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