Use Let AI Answer nodes

Let AI Answer nodes allow conversations to temporarily move from structured flow logic into AI-generated responses.

These nodes are useful for:

• answering customer questions

• handling open-ended conversations

• reducing rigid workflows

• combining automation with AI support

Open the flow builder

To use a Let AI Answer node:

1. Open your AI Agent workspace

2. Go to Automations

3. Open the Flows tab

4. Create or edit a flow

Inside the flow builder, you can add AI response behavior to your workflow.

Add a Let AI Answer node

To allow AI-generated responses:

1. Click + Add Node

2. Select Let AI Answer

3. Connect the node to your workflow

This allows the AI to respond during that part of the conversation.

Use AI responses inside flows

Let AI Answer nodes help workflows become more flexible by allowing customers to ask natural questions during automation flows.

This is useful when:

• customers need clarification

• conversations become less structured

• workflows require more natural interaction

Combine AI responses with automation

Let AI Answer nodes work well together with:

• Send Message

• Collect Input

• Branch

• Human Handover

• webhook workflows

This helps combine:

• structured automation

• dynamic AI conversations

inside the same flow.

Use AI responses carefully

AI-generated responses may behave differently from fully structured flows.

For important workflows such as:

• payment collection

• legal confirmations

• sensitive operations

structured logic is usually more reliable.

Test AI behavior inside flows

Before enabling the workflow publicly:

1. Run a test conversation

2. Ask different customer questions

3. Review AI responses

4. Verify the flow continues correctly

Testing helps identify confusing or inconsistent behavior.

Keep workflows balanced

Many teams combine:

• structured automation for critical steps

• AI responses for flexible conversations

This creates a more natural customer experience while maintaining workflow control.

Best practices for Let AI Answer nodes

For better automation workflows:

• use AI for conversational flexibility

• keep critical logic structured

• test edge cases carefully

• review real conversations regularly

Balanced workflows are usually easier to manage and improve over time.

Next steps

• Use Human Handover nodes

• Use Send to Webhook nodes

• Create a Guided Flow