Use Send Message nodes

Send Message nodes allow your workflow to:

• display text messages

• guide users through flows

• explain next steps

• provide instructions

• structure conversations

These nodes are commonly used throughout automation workflows.

Open the flow builder

To use a Send Message node:

1. Open your AI Agent workspace

2. Go to Automations

3. Open the Flows tab

4. Create or edit a flow

Inside the flow builder, you can add message nodes to the workflow.

Add a Send Message node

To add a message step:

1. Click + Add Node

2. Select Send Message

3. Connect the node to your flow

This creates a message step inside the conversation.

Configure the message content

Inside the node settings:

1. Enter the message text

2. Save the node configuration

This message will appear to users during the flow.

Use Send Message nodes for guidance

Send Message nodes are useful for:

• welcoming users

• explaining workflows

• confirming actions

• providing instructions

• guiding next steps

Short and clear messages usually create better conversation experiences.

Combine messages with other nodes

Send Message nodes work together with:

• Collect Input

• Options

• Branch

• Human Handover

• Send to Webhook

This helps create more structured workflows.

Use variables inside workflows

Send Message nodes can appear alongside workflow variables and collected inputs.

This helps create more dynamic conversation flows during automations.

Test your message flow

Before enabling the automation publicly:

1. Run a test conversation

2. Review message clarity

3. Verify flow sequencing

4. Confirm the conversation feels natural

Testing helps identify confusing or repetitive messaging.

Keep messages concise

For better conversation experiences:

• use short messages

• avoid large paragraphs

• guide users clearly

• keep workflows easy to follow

Simpler conversations are usually easier for customers to complete.

Next steps

• Use Collect Input nodes

• Use Options nodes

• Create a Guided Flow