Test a flow

Testing helps verify that:

• nodes connect correctly

• conditions work properly

• messages appear in the correct order

• workflows do not break unexpectedly

Testing is especially important for complex automation workflows.

Open the flow builder

To test a flow:

1. Open your AI Agent workspace

2. Go to Automations

3. Open the Flows tab

4. Create or edit a flow

Inside the flow builder, you can test the workflow before publishing it.

Open the test simulator

Inside the flow builder:

1. Open the testing panel or simulator

2. Start a test conversation

The simulator allows you to interact with the flow as a customer.

Test conversation paths

During testing:

• select options

• submit inputs

• trigger conditions

• review AI responses

This helps verify that the workflow behaves correctly across different paths.

Verify validation behavior

When using:

• Collect Input

• AI Actions

• validation rules

test different inputs to confirm:

• required fields work correctly

• invalid formats are handled properly

• workflows continue as expected

Test branch conditions

If the flow uses Branch nodes:

• trigger different conditions

• verify routing behavior

• confirm the correct path is selected

Testing every branch path helps prevent broken workflows.

Test webhook workflows

If the flow includes webhook nodes:

• submit sample data

• verify requests are sent

• confirm external systems receive the data correctly

Webhook testing helps identify integration issues early.

Test Human Handover flows

If the workflow includes Human Handover:

• trigger escalation paths

• confirm the handoff behavior works correctly

This helps ensure support escalations happen properly.

Update and retest flows

After making workflow changes:

• rerun tests

• verify updated logic

• review conversation behavior again

Even small flow changes can affect automation behavior.

Best practices for flow testing

For more reliable automations:

• test every major path

• review edge cases

• validate important fields

• keep workflows manageable

Well-tested flows usually create smoother customer experiences.

Next steps

• Use flow variables

• Publish and manage flows

• Create a Guided Flow